Customer Success Lead - Remote

Beeflow; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A healthcare solutions provider is seeking a Customer Success Lead to enhance client relationships in the clinical trial sector. This remote position involves managing sponsor accounts, driving service levels, and translating client needs into actionable plans. Ideal candidates will possess a bachelor's degree, strong communication skills, and at least 3 years of relevant experience. The role promises competitive compensation, flexible hours, and opportunities for professional development.

Serviços

Opportunities for professional development

Flexible working hours

Collaborative work environment

Qualificações

• Bachelor's degree required; life sciences preferred.
• 3+ years of experience in Clinical Project Management or healthcare program management.
• Outstanding communication skills, fluent in English.

Responsabilidades

• Manage a portfolio of sponsor and client accounts.
• Drive responsiveness for sponsor requests and communicate effectively.
• Translate sponsor goals into actionable plans.

Conhecimentos

Customer relationship management

Clinical Project Management

Communication skills

Organizational skills

Detail-oriented

Formação académica

Bachelors degree

Ferramentas

CRM tools

Descrição da oferta de emprego

Overview

Customer Success Lead - Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this role, you will be crucial in enhancing the overall client relationships within the clinical trial space. You will drive the client experience by maintaining high service levels, managing account portfolios, and ensuring that all commitments are executed on time and with the utmost quality. Your ability to translate client needs into actionable plans will be key to success in this position. Your work will ensure clients receive exceptional service and foster long-lasting partnerships. Join us to make a difference in the healthcare landscape.

Accountabilities

• Manage a portfolio of sponsor and client accounts, leading recurring calls, business reviews, and ad-hoc engagements.
• Drive responsiveness and service levels for sponsor requests, communicating with accuracy and awareness of business risks.
• Translate sponsor goals into cross-functional delivery plans.
• Maintain reliable data in CRM and operational systems, reporting on account status and key metrics.
• Develop presentations, progress decks, and documentation to support sponsors and partners.
• Collaborate with Clinical Operations to identify and advocate improvements for sponsor experience.
• Support account renewals and expansion by demonstrating value delivered.

Requirements

• Bachelors degree required; life sciences preferred.
• 37 years of experience in Clinical Project Management, Clinical Research, or healthcare program management.
• Experience leading communication with external stakeholders, including handling urgent inquiries.
• Outstanding communication skills, including fluent English and real-time Q&A abilities.
• Strong organizational skills with high attention to detail and ownership.
• Familiarity with oncology trial processes and privacy regulations like HIPAA/GDPR is a plus.
• Proficient in using CRM and productivity tools, with strong skills in reporting software.

Benefits

• Opportunity to work remotely from anywhere.
• Collaborative work environment with a team-focused culture.
• Access to cutting-edge tools and resources.
• Professional development opportunities to advance your career.
• Competitive compensation package and performance bonuses.
• Flexible working hours to support work-life balance.