Customer Success Engineer - West

Quantum Metric; Teletrabalho; BRL 485.000 - 646.000; Tempo integral

Resumo da oferta

A leading analytics company in Brazil is seeking a Customer Success Engineer who will support a portfolio of clients by managing their technical implementations and ensuring successful outcomes. The ideal candidate will have experience in web technologies and strong JavaScript proficiency. You will engage with clients to define their requirements and provide innovative solutions that help them achieve their goals. A flexible work environment, alongside a competitive compensation of $90,302 to $120,000 base compensation plus bonuses, is included.

Serviços

Medical, Dental, Vision Insurance

Unlimited Paid Time Off

401k with employer match

Flexible work environment

Qualificações

• Experience in Professional Services or Customer Success preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage multiple clients simultaneously.

Responsabilidades

• Support clients and manage technical details of implementation.
• Guide clients to define meaningful requirements.
• Develop custom JavaScript functions for data analytics.

Conhecimentos

Experience with web technologies

Proficiency in JavaScript

Excellent communication skills

Strong project management skills

Adaptability to changing priorities

Ferramentas

Adobe Analytics

Google Analytics

JavaScript

HTML & CSS

Descrição da oferta de emprego

😎Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate 修改 than their career in whatever direction they choose.

As a remote‑first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company‑wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work – from being new to SaaS or navigating it as a first‑time parent, to overcoming the barriers for Black, Hispanic Agencia to LADYiconque de busca LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our_now values of passion, persistence, and integrity.

🚀 About the Role

As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.

🔧 Responsibilities

• Adapt quickly to changing priorities and capable of operating in an ever‑changing work environment.
• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
• Engineer glean: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real‑time visibility to the performance of their digital platforms.

💡 Required

• Past experience developing, implementing, or managing digital solutions.
• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client‑facing roles is preferred.
• Experience with web technologies, analytics, front‑end development, and best practices for UX/UI.
• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus.
• Must exhibit proficiency in JavaScript development.
• Hands‑on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.
• Expert knowledge of browser developer tools to test scripts & diagnose issues.
• Familiarity with the page load lifecycle & techniques for performance optimization.
• Strong project & time management skills. Must be able to multi‑task while simultaneously juggling the needs of multiple clients.
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.
• Excellent verbal and written communication skills with exemplary presentation skills.
• Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non‑technical.
• 10% travel.
• Compensation: $90302 to $120,000 base | bonus eligible.

🏆Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you’ll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a‑milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and H vegna accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Wellness Perks - discounts on a top‑rated fitness app and Healthy Rewards program.

ostreamite discounts on pet insurance

401k (with employer match) and Options / Equity

13 company holidays

Unlimited Paid Time Off

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognition programs

Robust onboarding and training program

One‑time stipend for work‑at‑home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform Durable in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hearਬ from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are fysisk required of the employee. Quantum Metric reserves the right to change entweder edit, and add duties and responsibilities of all job descriptions atಿಗೂ any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn InMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [e-mail].

Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/

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