Customer Success Engineer

Telepatia Ai; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A healthcare technology company is seeking a Customer Success Engineer in São Paulo, Brazil. This role focuses on building customer trust and resolving technical issues in healthcare systems. Candidates should have strong technical troubleshooting skills, experience in customer-facing roles, and a basic understanding of coding (Python or JavaScript). Regular travel within Brazil or Colombia is required. The ideal candidate will thrive in customer interactions and contribute to the improvement of healthcare technology implementations.

Qualificações

• Strong technical troubleshooting skills and ability to reason through unfamiliar systems.
• Customer-facing experience in roles related to technical support.
• Basic coding skills in Python and/or JavaScript.
• Ability to work with APIs, logs, and dashboards.
• Excellent communication skills for translating technical topics to non-engineers.

Responsabilidades

• Act as a technical point of contact for customers.
• Investigate issues across integrations and infrastructure.
• Lead technical onboarding and training sessions for customers.
• Build strong relationships with technical stakeholders.
• Support customer environments during deployments and upgrades.
• Help customers during incidents by triaging issues.
• Contribute to technical documentation and training materials.

Conhecimentos

Technical troubleshooting skills

Customer-facing experience

API familiarity

Communication skills

Basic coding in Python and/or JavaScript

Proactive problem-solving

Relationship-building

Eagerness to learn in healthcare

Descrição da oferta de emprego

We're looking for a Customer Success Engineer to sit at the intersection of product, engineering, and our customers.

This is a hands‑on, customer‑facing role for someone who enjoys solving real problems in production, building trust with technical stakeholders, and making complex systems feel reliable and easy to use.

Role is in‑person either in São Paulo, Brazil or Medellín, Colombia.

You'll work directly with IT teams at major hospitals and health insurance companies, supporting deployments, troubleshooting issues, delivering training, and acting as a long‑term technical partner.

The role involves regular travel within Brazil and / or Colombia.

And fluency in Portuguese + English, Spanish + English or Spanish + Portuguese.

What You’ll Do

Customer Support & Troubleshooting : Act as a technical point of contact for customers.

Investigate issues across integrations, APIs, RPA workflows and IT infrastructure, working closely with our engineering team to resolve them.

Onboarding & Training : Lead technical onboarding, product walkthroughs, and training sessions for customer IT and operations teams, both remotely and on‑site.

Customer Relationships : Build strong, trusted relationships with technical stakeholders at hospitals and insurers.

Translate customer needs into actionable feedback for product and engineering.

Deployments & Integrations : Support customer environments during rollouts and upgrades, including integrations with hospital systems, internal IT infrastructure, and third‑party tools.

RPA Enablement : Support, troubleshoot, and adapt RPA‑based integrations used to automate workflows where APIs are unavailable or limited.

Incident Support : Help customers during incidents by triaging issues, communicating clearly, and coordinating resolution until systems are stable.

Documentation & Enablement : Contribute to technical documentation, FAQs, runbooks, and training materials that improve customer self‑sufficiency.

Feedback Loop : Identify recurring issues and product gaps, and proactively work with internal teams to reduce friction and improve reliability.

What We’re Looking For

Strong technical troubleshooting skills, with the ability to reason through unfamiliar systems, organizations and environments.

Customer‑facing experience in a technical role (Customer Success Engineer, Solutions Engineer, Support Engineer, Implementation Engineer, etc.).

Basic coding experience, preferably in Python and / or JavaScript, sufficient to debug issues, read code, write small scripts, or test integrations.

Comfort working with APIs, logs, dashboards, and basic infrastructure concepts.

Highly resourceful and proactive - you don't wait for perfect instructions and can figure things out independently.

Excellent communication skills, especially when explaining technical topics to non‑engineers.

Social and relationship‑driven, comfortable spending time on‑site with customers and representing the company.

Eager to learn, especially in healthcare systems, integrations, and regulated environments.

Willingness and ability to travel frequently within Brazil and / or Colombia.

Nice to Have

Experience working with healthcare systems, hospital IT, or health insurance platforms.

Familiarity with cloud environments, Kubernetes, or observability tools (logs, metrics, tracing).

Experience supporting enterprise or regulated customers.

Spanish and / or Portuguese fluency, depending on location.

This role is ideal for someone who wants deep exposure to real‑world production systems, close contact with customers, and a meaningful impact on how our product succeeds in complex healthcare environments.