Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is seeking a remote Customer Support representative to assist users with accounts and trading inquiries. Candidates must have experience in online customer support and be skilled in handling high-pressure situations. Fluency in both Portuguese and English is required, along with proficiency in tools like Zendesk. The role involves flexible hours including weekends and night shifts, offering a dynamic environment in the evolving crypto space.

Qualificações

• Experience in online customer support, preferably in finance.
• Ability to handle high-tension situations with patience and resilience.
• Familiarity with trading and finance terminology.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist customers with KYC verification and account security.
• Document customer issues and collaborate with technical teams.
• Stay updated on trading rules and communicate platform announcements.
• Adapt to shift schedules for market coverage.

Conhecimentos

Customer support experience

Proficiency in tools like Zendesk / LiveChat

Fast learning of derivatives trading terminology

De-escalation skills

Familiarity with Brazilian / Portuguese user communication styles

Proficiency in Portuguese

Proficiency in English

Descrição da oferta de emprego

About BingX A leading crypto exchange since 2018

With 20 million registered users worldwide

Official crypto exchange partner of Chelsea FC

User-First, reliable, innovative, and diversified

List over 1,000 spot trading pairs

Offer over 300 futures trading pairs

Integrate with over 80 public chain ecosystems

Rank top on CoinMarketCap and CoinGecko

TradingView's Best Crypto Exchange for 2021, 2022 & 2023

A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de-escalating high-tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.