Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is seeking a Customer Support Agent to assist users with inquiries regarding accounts, trading, and payments in both Portuguese and English. The role includes managing customer interactions via live chat and email while ensuring high service standards. The position requires experience in online customer support, proficiency in Zendesk or similar tools, and the ability to adapt to varying work hours, including weekends and nights. The ideal candidate is patient, resilient, and familiar with finance or customer service dynamics.

Qualificações

• Experience in online customer support roles.
• Ability to learn derivatives trading terminology quickly.
• Capacity to handle tense situations with patience.

Responsabilidades

• Handle customer inquiries via various channels.
• Assist with KYC verification and account security setup.
• Document customer issues and collaborate with technical teams.
• Stay updated on trading rules and communicate risk alerts.
• Adapt to work shifts for target market coverage.
• Work weekends and night shifts as required.

Conhecimentos

Online customer support experience

Proficiency in Zendesk / LiveChat

Fast learner

Patient and resilient

De-escalation skills

Finance or customer service experience

Communication styles familiarity

Proficiency in Portuguese and English

Descrição da oferta de emprego

About BingX A leading crypto exchange since 2018

With 20 million registered users worldwide

Official crypto exchange partner of Chelsea FC

User-First, reliable, innovative, and diversified

List over 1,000 spot trading pairs

Offer over 300 futures trading pairs

Integrate with over 80 public chain ecosystems

Rank top on CoinMarketCap and CoinGecko

TradingView's Best Crypto Exchange for 2021, 2022 & 2023

A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de-escalating high-tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.