Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is seeking a Customer Support Specialist to manage inquiries via live chat and email. You will assist with KYC verification and ensure customer satisfaction by resolving issues accurately. Ideal candidates should possess online support experience, be fluent in Portuguese and English, and demonstrate patience and resilience. The role requires adapting to varying shifts, including weekends and nights, to cover target market hours. Join us in providing excellent service and supporting our diverse user base.

Qualificações

• Experience in online customer support is required to handle inquiries effectively.
• Ability to learn derivatives trading terminology quickly is essential.
• Demonstrated patience and de-escalation skills in high-tension situations are important.
• Familiarity with communication styles for Brazilian/Portuguese users is advantageous.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist customers with KYC verification and account security setup.
• Document customer issues and collaborate with technical teams when necessary.
• Stay updated on futures trading rules and communicate platform announcements.
• Adapt to shift schedules to ensure coverage during market hours.

Conhecimentos

Online customer support experience

Proficiency in Zendesk

Proficiency in LiveChat

Proficiency in Portuguese

Proficiency in English

Descrição da oferta de emprego

About BingX

A leading crypto exchange since 2018

With 20 million registered users worldwide

Official crypto exchange partner of Chelsea FC

User-First, reliable, innovative, and diversified

List over 1,000 spot trading pairs

Offer over 300 futures trading pairs

Integrate with over 80 public chain ecosystems

Rank top on CoinMarketCap and CoinGecko

TradingView's Best Crypto Exchange for 2021, 2022 & 2023

A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.

Assist customers with KYC verification, account security setup, and dispute resolution.

Accurately document and elevate customer issues, collaborating with technical teams for complex cases.

Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).

Adapt to shift schedules (if required) to ensure coverage during target market hours.

Willing to work weekends and irregular hours which will include night shifts.

Requirements

Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.

Fast learner, able to master derivatives trading terminology quickly.

Patient, resilient, and skilled in de-escalating high-tension situations.

Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.

Proficiency in Portuguese and English is essential.