Customer Service Representative

Phemex; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange in São Paulo is seeking a Customer Service Trading Agent to support clients through various online platforms. The successful candidate will manage customer requests, resolving issues with accuracy and professionalism. Required qualifications include a Bachelor's degree, fluency in English, and experience in crypto trading support. The role offers competitive compensation, benefits, and flexibility in work location. This is a self-employed position paid in USDT.

Serviços

Competitive pay and benefits

Flexibility for remote work

Birthday gift

Qualificações

• At least one year of experience as a CS Trading agent in crypto exchanges.
• Ability to handle multiple tasks under high pressure.
• Flexibility to work weekends and night shifts based on team needs.

Responsabilidades

• Handle requests through tickets and other online tools for customers.
• Provide accurate and comprehensive information using customer service tools.
• Keep records of customer interactions for follow-up.

Conhecimentos

Customer service skills

Professional English communication

Problem-solving

Bilingual language skills

Formação académica

Bachelor's degree or higher

Ferramentas

MacBook

Descrição da oferta de emprego

Responsibilities

• Handle requests through tickets and other online tools for customers in English and other languages.
• Provide accurate, valid and comprehensive information by using the right customer service methods / tools.
• Provide proper solutions to customer issues within reasonable time limits.
• Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow the shift arrangement based on the team needs. The current shift is UTC 09 : 00-18 : 00.

Qualifications

• Bachelor's degree or higher.
• Professional speaking, listening, reading and writing skills in English.
• At least one year of CS Trading agent related working experience in the crypto exchanges.
• Own a Macbook bought within 6 months, or can purchase a new Macbook to be paid back in installments within the next 6 months. This Macbook requires at least an M1 chip and can only be used for work.
• Working five days a week, and willing to be scheduled for working at weekends. Able to support the working shift between 00 : 00 - 09 : 00 SGT timeslot.
• Bilingual language skill is a plus.

Stable, kind, empathetic, compassionate, detail-oriented, with a strong spirit of teamwork.

With the ability to handle multiple tasks under high pressure, while maintaining a professional attitude.

Be able to support the night shift based on the team's needs.

Benefits

• Competitive pay and benefits package, including paid leaves, birthday gift and so on.
• Collaborative and harmonious team environment.
• Flexibility for remote work. (Location is not limited but must be fixed)
• Allowance in installments for new MacBook for work for a few months.

Note

This is a self-employed role, providing service to the company, paid fully in USDT.

When applying for this role, please attach your updated resume in English, better with your Telegram account so that we can quickly catch up.

There are more than one headcounts in the CS team and feel free to share this JD to your friends who may be interested as well.