Customer Service Director

Blaze; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A fast-growing casino in LATAM is seeking a Customer Service Director who will oversee the customer service department, ensuring high-quality service delivery and customer satisfaction. Responsibilities include leading improvements in operational processes, managing a high-performance team in a 24/7 environment, and collaborating with internal departments. The ideal candidate has over 5 years of customer service leadership experience and is knowledgeable about digital platforms and CRM systems. This role offers remote work and paid time off.

Serviços

Remote work

Paid time off

Qualificações

• At least 5 years of experience in a customer service leadership role.
• Experience in managing customer focused teams.
• Strong strategic thinking and problem-solving abilities.

Responsabilidades

• Partner with stakeholders to enhance efficiency and effectiveness of the CS team.
• Manage the customer service team in a high-performance environment.
• Continuously evaluate and improve customer service policies.

Conhecimentos

Customer service leadership

Exceptional customer service delivery

Leadership

Strong communication

Strategic thinking

Problem-solving

Ferramentas

CRM

Digital Platforms

Procon

Reclame Aqui

Descrição da oferta de emprego

We are Blaze, the fastest growing casino in LATAM.

We are seeking a passionate and experienced Customer Service Director to join our team.

As the Customer Service Director at Blaze, you will be responsible for leading and overseeing our customer service department, ensuring high-quality service delivery and customer satisfaction.

You will collaborate closely with other departments to continuously improve our customer experience and drive our business growth.

Responsibilities

• Partner with the stakeholders to develop, and implement strategies to enhance the efficiency and effectiveness of the CS team
• Lead initiatives to improve operational processes and ensure alignment with business goals
• Manage the team in a 24 / 7 / 365 environment, ensuring high performance and service excellence
• Build and maintain robust relationships with other internal departments to support seamless operations
• Continuously evaluate and improve customer service policies and procedures to enhance customer satisfaction and operational efficiency
• Operated via a free electronic and telephone channel, operating 24 hours a day, seven days a week, able to serve complaints, doubts and other problems related to betting

Requirements

• At least 5 years of experience in a customer service leadership role
• Proven track record of delivering exceptional customer service
• Experience in managing customer focused teams
• Excellent leadership and communication skills
• Strong strategic thinking and problem-solving abilities
• Knowledgeable in Digital Platforms, Customer Claim, CRM, Procon, Reclame Aqui.
• Experience in the iGaming industry is preferred

Benefits

• Remote work
• Paid time off