Customer Onboarding Specialist

Smarter Contact; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A fast-scaling SaaS company is expanding its Customer Success team with a high-performing Onboarding Specialist. This role involves guiding customers through their first 30-45 days, ensuring they understand the value and best practices of the platform. The ideal candidate will have over 4 years of experience in Customer Success at a SaaS company, possess excellent communication skills, and be comfortable working in a fast-paced environment. This is a full-time independent contractor position with competitive USD compensation and flexible work hours.

Serviços

15 days PTO + 5 sick days + 10 floating holidays

Professional development benefit

Quarterly health allowance

Qualificações

• 4+ years in Customer Success, Onboarding or Implementation at a SaaS company.
• Proficient or native‑level English (full business fluency).
• Comfortable working at high volume without losing quality.

Responsabilidades

• Lead onboarding sessions via phone, video, text, and email.
• Guide customers through initial setup and configuration.
• Document onboarding outcomes and next steps in CRM.

Conhecimentos

Excellent communication skills

Detail-oriented

Engaging and personable

Sales-trained

Process-driven

Formação académica

4+ years in Customer Success or similar

Descrição da oferta de emprego

Overview

We're expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30-45 days, set the tone for the relationship, build confidence, and ensure customers are ready quickly and correctly.

This role defines the customer's first impression of Smarter Contact and has clear growth potential within a fast-scaling SaaS company. This is a direct-hire role.

About us

Smarter Contact is the market‑leading AI‑powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals.

What You'll Own

• Lead and follow up on all 1‑1 or group onboarding sessions via phone, video, text, and email using our own tech stack
• Complete all daily CRM tasks (to‑dos, emails, texts, calls, etc.)
• Guide customers through initial setup, configuration, and first live campaigns
• Establish clear expectations for SMS performance, compliance, and best practices
• Reinforce Smarter Contact's value proposition, positioning, and differentiators
• Ensure customers reach defined activation milestones within the onboarding window
• Proactively identify confusion, friction, or risk during onboarding—escalate and resolve
• Document onboarding outcomes, next steps, and handoff notes clearly in CRM
• Partner closely with Sales, Marketing, and Customer Experience to ensure a clean transition post onboarding
• Work a minimum of 40 hours per week between 10 AM – 7 PM Eastern Standard Time or later, Monday to Friday

What We're Looking For

• 4+ years in Customer Success, Onboarding or Implementation at a SaaS company
• Excellent communication and conversational skills, both written and verbal
• Proficient or native‑level English (full business fluency)
• Detail‑oriented, process‑driven, and highly organized
• Engaging, personable, and energetic in customer interactions
• Comfortable working at high volume without losing quality
• Sales‑trained and able to identify business expansion opportunities
• Coachable, performance‑driven, accountable, and a strong team player
• Proven track record of meeting and/or exceeding a business expansion quota

Bonus Points

• Experience working at a telecom SaaS
• Experience working with real estate agents or using real estate SaaS tools

Why Smarter Contact?

• USD base compensation
• 15 days PTO + 5 sick days + 10 floating holidays
• High autonomy, fast execution, real impact
• Professional development benefit
• Wellness benefit
• Employment anniversary and birthday gift
• Quarterly health allowance
• Remote‑first team with a strong performance culture

Employment Details

This opportunity is offered as a full‑time independent contractor role.

Please Don't Apply If

You prefer a low‑pressure, low‑output environment

You're not fluent in English or are uncomfortable communicating directly with cross‑functional teams

You don't meet the minimum customer success experience

No experience working for a SaaS company

Ready to grow with us?

We're looking for a proven Customer Onboarding Specialist ready to build the next chapter of their career — and stay for the long haul. If that's you, we'd love to hear from you.