Customer Insights Consultant

Symphonyai; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading enterprise AI company is seeking a dynamic Customer Consultant in Sao Paulo, Brazil, to optimize client relationships and deliver AI-driven solutions. The ideal candidate will have 6-7 years of relevant experience in retail or CPG roles, be fluent in Portuguese, and possess excellent communication skills. Responsibilities include supporting customer strategies and contributing to teamwork in an innovative environment that encourages ownership and creativity.

Serviços

Dynamic team culture

Qualificações

• 6-7 years relevant experience in retail or CPG industry roles.
• Fluent Portuguese and some knowledge of English required.
• Detail and quality-oriented with a strong technical background.

Responsabilidades

• Develop understanding of Symphony Category Management Suite.
• Support identified customer strategies and project requests.
• Participate in team and client meetings as needed.
• Manage workflow for Managers of Category insights.

Conhecimentos

Fluent in Portuguese

Excellent communications skills

High technical knowledge of Microsoft Excel

Ability to develop productive client relationships

Analytical thinking

Ferramentas

Microsoft Excel

CRM systems

Planogram software

Descrição da oferta de emprego

Introduction

SymphonyAI is seeking a dynamic and experienced Customer Consultant based in Sao Paulo, Brazil to join our Retail division.

In this role, you will play a crucial part in driving client success by managing key accounts, fostering long-term relationships, and delivering innovative AI-driven solutions.

You will work alongside a talented team to help our retail clients optimize their operations and achieve their business objectives in an ever-evolving market landscape.

Reporting to the Client Lead, this is a great opportunity to work with some of the largest retailers, CPGs and household panels in the Brazilian market.

You will be working with the client team as the insight champion, working with brand managers, category management and sales managers daily.

Your support will include utilizing and maintaining / supporting SymphonyAI platform solution.

The ability to generate insights and partner with the retailer and CPGs to drive value from those insights is vital to the success of the role.

This person must be a proficient communicator who can work independently or with groups to achieve optimal performance.

We’re looking for passionate people who are creative problem solvers, analytically curious, and who know how to identify insights and transform them into action.

We have a team culture that encourages innovation, expects a high level of ownership, and enjoys what we do!

Job Description : What you will do

• Develop a strong understanding of Symphony Category Management Suite and the interaction with other reporting tools, Assortment and Planogram software, CRM, promotions, Customer Decision Tree
• Strong understanding of Household Panels analysis and metrics
• Support all identified customer strategies as defined by client
• Input, track and insure fulfilment of client project requests, such as category review processes, product and customer clustering
• Assist in team and user training as needed
• Devise analytical approaches that leverage CMS capabilities to interpret and assemble data to develop actionable solutions, make recommendations and create action plans
• Research and resolve data or technical issues for the retail client as needed
• Manage workflow for Managers and Associate Managers of Category insights
• Participate in development of Best Practices, training, and reference materials
• Contribute to quality control and validation of all reporting and troubleshooting data and software issues as needed
• Actively participate in and assist with preparations for team and client meetings as requested.
• Support, train and coach client and CPG commercial managers with Customer Insights for better planning and negotiations

What you will bring to SymphonyAI

• 6-7 Years relevant experience in retail or CPG industry related roles
• Fluent in Portuguese, with some knowledge of English required
• Ability to develop productive and professional client relationshipsExcellent communications skills
• Must be detail and quality oriented
• High technical knowledge of Microsoft Excel (high proficiency required), Word, and PowerPoint

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT.

Since its founding in , SymphonyAI has grown to today serve + Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.