Communications Director, Latam

Smile Train Brasil; São Paulo; Presencial; BRL 222.000 - 262.000; Tempo integral

Resumo da oferta

A leading non-profit organization is seeking a Communications Director for LATAM to enhance visibility and engagement. This strategic role involves developing communications strategies, leading a high-performing team, and managing external relationships. The ideal candidate will have over 10 years of experience in communications, a strong background in public relations, and proficiency in English and Portuguese. The position offers competitive compensation and a comprehensive benefits package.

Serviços

Competitive salary

Excellent health benefits

Time-off benefits

Qualificações

• Minimum of 10 years of senior-level experience in communications or marketing.
• Proven track record in developing and executing communications strategies.
• Strong experience with digital and social media platforms.

Responsabilidades

• Design and establish the LATAM Communications function.
• Develop and implement regional communications strategies.
• Produce partner-facing tools and trainings.

Conhecimentos

Leadership

Strategic thinking

Public relations

Digital engagement

Cross-functional collaboration

Formação académica

Bachelor's degree in Communications, Journalism, Marketing or related field

Advanced degree in Communications, Marketing or a related discipline

Ferramentas

Asana

CRM platforms

Descrição da oferta de emprego

Join to apply for the Communications Director, LATAM role at Smile Train Brasil. Smile Train is changing the world one smile at a time.

Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support local doctors and medical professionals to provide beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to support over 2 million surgeries in 80+ countries, and we’re just getting started.

Position Summary

The LATAM Communications Director will build, lead, and elevate Smile Train’s communications function in Latin America, transforming it into a strategic driver of visibility, alignment, and impact. This senior leader will strengthen brand presence by advancing a regional communications strategy and implementing country-level plans. The Director will structure and scale the department, recruit and develop high-performing talent, establish efficient processes, and enhance engagement with key internal and external stakeholders. This role requires a proven communications leader with a strong track record in complex, multi-country environments, capable of navigating layered internal relationships, delivering measurable results, and balancing ambitious regional priorities with global needs.

Key Responsibilities

• Design and establish the LATAM Communications function, defining roles, workflows, and processes.
• Recruit, onboard, train, and mentor a high-performing team.
• Develop and implement annual and multi-year regional communications strategies aligned with LATAM priorities and global guidelines.
• Build processes for cross‑functional collaboration with Programs to elevate partners, share patient journeys, and advance cleft care.
• Create performance metrics, dashboards, and reporting systems to measure and demonstrate regional communications impact.
• Oversee and manage all regional content and communications channels, including social media, newsletters, reports, websites, partner stories, and educational materials.
• Lead digital strategy, audience engagement, and data‑driven performance improvements.
• Implement systems for story collection, approvals, archiving, and distribution.
• Engage and manage vendors and external contractors to ensure all deliverables meet Smile Train’s voice, policies, and global brand standards.
• Lead PR and external communications in priority countries, shaping public perception, strengthening Smile Train’s image, and influencing governments and society to reduce stigma and support improved local cleft care strategies.
• Build and maintain a LATAM Partner Community that fosters engagement, alignment, and visibility.
• Produce partner‑facing tools and trainings—including on‑site branding, toolkits, media guidelines, presentations, and storytelling frameworks—to equip partners with materials that amplify Smile Train’s impact across the region.
• Produce institutional content, newsletters, announcements, and internal campaigns.
• Plan and execute all LATAM events, including medical congresses, partner gatherings, and regional conferences.
• Lead internal communications across LATAM to enhance alignment, engagement, and organizational culture.
• Collaborate closely with regional leadership to ensure integrated messaging.
• Ensure communications activities align with Programs including Education & Training and Advocacy, Global Communications, and Operations and Finance.
• Oversee operational processes including translations, shared drives, and document management.
• Manage swag procurement, inventory, branding coordination, and distribution to maintain efficiency, consistency, and quality.
• Serve as the primary LATAM liaison with Global Communications and Global Development teams.
• Translate global campaigns, international days, and HQ priorities into regionally relevant initiatives.
• Coordinate global requests for content, materials, and event support, and oversee logistics, presentations, AV, branding, and partner engagement for events, donor trips, and global stakeholder visits, ensuring alignment with LATAM capacity and priorities.
• Ensure timely delivery of high‑quality communications materials that meet both regional and global standards.

Candidate Profile & Qualifications

• Minimum of 10 years of senior‑level experience in communications and / or marketing, ideally within a multi‑country, multi‑stakeholder environment.
• Proven track record of developing and executing regional or global communications strategies that drive visibility, engagement, and measurable impact.
• Experience leading and scaling communications functions, including building high‑performing teams and implementing effective operational processes and project‑management tools such as Asana and CRM platforms.
• Demonstrated ability to manage complex internal and external relationships, including senior leadership, cross‑functional teams, partners, governments, media, vendors, contractors, and agencies.
• Strong experience translating global initiatives into culturally relevant regional strategies while managing competing priorities effectively.
• Proven success in content strategy, digital engagement, and public relations campaigns at a regional or global scale.
• Proficiency in digital and social media platforms, analytics, and communications tools.
• Experience in healthcare, public health, or the non‑profit / NGO sector, with familiarity in Latin America, is preferred.

Desired Attributes

• Strong initiative, leadership and people‑management skills, with a demonstrated ability to mentor and develop high‑performing teams.
• Exceptional strategic thinking and operational execution capabilities, with sound judgment and the ability to prioritize effectively in complex environments.
• Excellent interpersonal, written, and verbal communication skills.
• Highly collaborative, adaptable, and comfortable operating in a matrixed, cross‑functional organization.

Education

• Bachelor’s degree in Communications, Journalism, Marketing or a related field; Advanced degree (MBA, MA, or equivalent) in Communications, Marketing, or a related discipline is preferred.

Language Proficiency

• Fluency in English and Portuguese required.
• Fluent or advanced‑level proficiency in Spanish preferred.

Compensation & Benefits

Salary Range : 47, ,000.

Smile Train offers a high‑level competitive benefits package with excellent health and time‑off benefits.

Application Process & EEO Statement

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV and a cover letter explaining why you would be a good fit for Smile Train and this role. Only those that provide a cover letter as directed will be considered. We encourage interested applicants to apply as soon as possible.