Client Operations Manager (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A virtual assistance company in São Paulo seeks a Client Operations Manager. This role is focused on ensuring client success through strong operational management and communication. Responsibilities include monitoring performance, creating detailed reports, and maintaining proactive client communication. Ideal candidates possess a Bachelor’s degree, experience in account management or operations, and high proficiency in English. Compensation ranges between $2,000 and $3,000 USD per month, with potential for growth.

Qualificações

• Bachelor’s degree required.
• Prior account management experience is necessary.
• Experience managing teams or service delivery is preferred.
• High-level English proficiency required.
• Proactive communication and organization are essential.

Responsabilidades

• Own client execution and ensure objectives are met.
• Monitor team performance and address issues proactively.
• Gather data and create structured reports.
• Maintain frequent communication with clients.

Conhecimentos

Account management

Client success

Operations management

Exceptional organization

Strong communication

High-level English proficiency

Formação académica

Bachelor’s degree

Ferramentas

Reporting tools

CRMs

Spreadsheets

Dashboards

Descrição da oferta de emprego

About EVA

Elite Virtual Assistance (EVA) helps growing businesses scale through high-quality remote talent and disciplined execution. We partner closely with our clients to design workflows, train teams, and ensure consistent delivery against clear business goals.

We are hiring a Client Operations Manager to take ownership of client execution—someone who can translate client objectives into playbooks, manage day-to-day performance, and proactively surface insights through reporting.

This is an execution-first role, not a sales role.

The Role

As a Client Operations Manager, you will be responsible for owning the success of assigned client accounts from an operational standpoint. Your job is to ensure that what we promise gets delivered—consistently, measurably, and proactively.

You will work closely with:

• Clients
• Internal leadership
• Overseas team members assigned to each account

This role requires strong organization, daily communication, comfort with data, and the ability to manage multiple moving parts without dropping details.

Key Responsibilities

• Client Execution & Ownership
  • Learn each client’s business, goals, and workflows in detail
  • Participate in training alongside our team to fully understand client processes
  • Build and maintain clear playbooks for each account
  • Ensure execution aligns with agreed client objectives
• Team Performance Management
  • Monitor staff performance, attendance, and task completion
  • Identify issues early (tardiness, quality issues, missed KPIs) and address them proactively
  • Work with internal leadership to course-correct when needed
• Reporting & Data
  • Gather operational data across accounts
  • Create clear, structured reports (daily / weekly / monthly as required)
• Client Communication
  • Maintain frequent, proactive communication with clients
  • Lead client-facing conversations with confidence and clarity
  • Ensure you fully understand evolving client needs
  • Anticipate issues before clients raise them

Requirements

• Experience & Education
  • Bachelor’s degree required
  • Prior account management, client success, or operations management experience
  • Experience managing teams and/or service delivery is strongly preferred
• Communication & Language Skills
  • High-level English proficiency is required
  • Must be comfortable conducting client-facing meetings, written communication, and reporting entirely in English
  • Ability to communicate clearly, professionally, and confidently with U.S.-based clients
  • Strong written English skills for reporting, documentation, and internal updates
• Core Skills
  • Exceptional organization and task management skills. (You should have a personal system for tracking work and preventing missed tasks.)
  • Strong written and verbal communication skills
  • Comfortable with technology, reporting tools, CRMs, spreadsheets, and dashboards
  • Ability to assess performance and translate data into actionable insights
• Mindset & Work Style
  • Proactive, not reactive
  • Detail-oriented without losing sight of the bigger picture
  • Comfortable being accountable for outcomes
  • Able to operate independently while keeping leadership fully informed

Compensation & Growth

• Compensation Range: $2,000–$3,000 USD per month, commensurate with experience and demonstrated capability
• This position offers long‑term growth opportunities for high performers, including expanded responsibility, increased compensation over time, and the ability to play a key role as EVA continues to scale.