Client Operations Manager (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A remote assistance firm is seeking a Client Operations Manager to oversee client accounts operationally. This role involves ensuring promises are met, maintaining communication with clients, and monitoring performance. Candidates should possess a Bachelor’s degree, prior experience in account or operations management, and demonstrate high-level English proficiency. This position offers a compensation range of $2,000–$3,000 USD monthly, with growth opportunities for high performers.

Serviços

Long-term growth opportunities

Competitive compensation based on experience

Flexible working environment

Qualificações

• Bachelor’s degree is required.
• Prior account management, client success, or operations management experience required.
• Experience managing teams and/or service delivery is strongly preferred.
• High-level English proficiency is required.
• Comfortable conducting client-facing meetings and reporting in English.
• Strong written English skills for reports and documentation.
• Ability to assess performance and translate data into insights.

Responsabilidades

• Own the success of assigned client accounts operationally.
• Build and maintain clear playbooks for each account.
• Monitor staff performance, attendance, and task completion.
• Gather operational data and create structured reports.
• Ensure execution aligns with agreed client objectives.
• Maintain proactive communication with clients.

Conhecimentos

Account management experience

Client success experience

Operations management experience

High-level English proficiency

Strong written communication skills

Strong verbal communication skills

Exceptional organization skills

Proactive mindset

Formação académica

Bachelor’s degree

Ferramentas

Reporting tools

CRMs

Spreadsheets

Dashboards

Descrição da oferta de emprego

Company & Location

Elite Virtual Assistance (EVA) – Brazil (Remote)

Compensation

$2,000–$3,000 USD / month (based on experience)

About EVA

Elite Virtual Assistance (EVA) helps growing businesses scale through high-quality remote talent and disciplined execution. We partner closely with our clients to design workflows, train teams, and ensure consistent delivery against clear business goals.

The Role

As a Client Operations Manager, you will be responsible for owning the success of assigned client accounts from an operational standpoint. Your job is to ensure that what we promise gets delivered—consistently, measurably, and proactively.

This is an execution‑first role, not a sales role.

You will work closely with clients, internal leadership, and overseas team members assigned to each account. This role requires strong organization, daily communication, comfort with data, and the ability to manage multiple moving parts without dropping details.

Key Responsibilities

• Learn each client’s business, goals, and workflows in detail
• Participate in training alongside our team to fully understand client processes
• Build and maintain clear playbooks for each account
• Ensure execution aligns with agreed client objectives
• Monitor staff performance, attendance, and task completion
• Identify issues early (tardiness, quality issues, missed KPIs) and address them proactively
• Work with internal leadership to course‑correct when needed
• Gather operational data across accounts
• Create clear, structured reports (daily / weekly / monthly as required)
• Maintain frequent, proactive communication with clients
• Lead client‑facing conversations with confidence and clarity
• Ensure you fully understand evolving client needs
• Anticipate issues before clients raise them

Requirements

• Bachelor’s degree required
• Prior account management, client success, or operations management experience
• Experience managing teams and / or service delivery is strongly preferred
• High‑level English proficiency is required
• Must be comfortable conducting client‑facing meetings, written communication, and reporting entirely in English
• Ability to communicate clearly, professionally, and confidently with U.S.-based clients
• Strong written English skills for reporting, documentation, and internal updates
• Exceptional organization and task management skills
• Strong written and verbal communication skills
• Comfortable with technology, reporting tools, CRMs, spreadsheets, and dashboards
• Ability to assess performance and translate data into actionable insights
• Proactive mindset, not reactive
• Detail‑oriented without losing sight of the bigger picture
• Able to operate independently while keeping leadership fully informed

Compensation & Growth

Compensation Range: $2,000–$3,000 USD per month, commensurate with experience and demonstrated capability. This position offers long‑term growth opportunities for high performers, including expanded responsibility, increased compensation over time, and the ability to play a key role as EVA continues to scale.