Client Operations Manager (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A remote assistant service in Brazil is looking for a Client Operations Manager who will oversee client execution and ensure promised outcomes are achieved. The role involves managing team performance, maintaining client communications, and analyzing operational data. Candidates must have a Bachelor's degree and experience in account management or operations, alongside high-level English proficiency. The compensation ranges between $2,000 and $3,000 USD per month, based on experience, with opportunities for growth.

Serviços

Long-term growth opportunities

Flexible work environment

Qualificações

• Bachelor’s degree required.
• Prior account management, client success, or operations management experience.
• High-level English proficiency is required.

Responsabilidades

• Own client accounts’ operational success.
• Monitor staff performance and address issues proactively.
• Create structured reports for clients.

Conhecimentos

Organization

Communication

Data management

Client success

Team management

Formação académica

Bachelor’s degree

Ferramentas

CRMs

Spreadsheets

Reporting tools

Descrição da oferta de emprego

Compensation: $2,000–$3,000 USD/month (based experience)

About EVA

Elite Virtual Assistance (EVA) helps growing businesses scale through high-quality remote talent and disciplined execution. We partner closely with our clients to design workflows, train teams, and ensure consistent delivery against clear business goals.

The Role

We are hiring a Client Operations Manager to take ownership of client execution—someone who can translate client objectives into playbooks, manage day-to-day performance, and proactively surface insights through reporting.

This is an execution-first role , not a sales role.

Job Responsibilities

As a Client Operations Manager, you will be responsible for owning the success of assigned client accounts from an operational standpoint. Your job is to ensure that what we promise gets delivered—consistently, measurably, and proactively.

You will work closely with:

• Clients
• Internal leadership
• Overseas team members assigned to each account

This role requires strong organization, daily communication, comfort with data, and the ability to manage multiple moving parts without dropping details.

Key Responsibilities

Client Execution & Ownership

• Learn each client’s business, goals, and workflows in detail
• Participate in training alongside our team to fully understand client processes
• Build and maintain clear playbooks for each account
• Ensure execution aligns with agreed client objectives

Team Performance Management

• Monitor staff performance, attendance, and task completion
• Identify issues early (tardiness, quality issues, missed KPIs) and address them proactively
• Work with internal leadership to course-correct when needed

Reporting & Data

• Gather operational data across accounts
• Create clear, structured reports (daily / weekly / monthly as required)

Client Communication

• Maintain frequent, proactive communication with clients
• Lead client-facing conversations with confidence and clarity
• Ensure you fully understand evolving client needs
• Anticipate issues before clients raise them

Requirements

Experience & Education

• Bachelor’s degree required
• Prior account management, client success, or operations management experience
• Experience managing teams and/or service delivery is strongly preferred

Communication & Language Skills

• High-level English proficiency is required
• Must be comfortable conducting client-facing meetings, written communication, and reporting entirely in English
• Ability to communicate clearly, professionally, and confidently with U.S.-based clients
• Strong written English skills for reporting, documentation, and internal updates

Core Skills

• Exceptional organization and task management skills. (You should have a personal system for tracking work and preventing missed tasks.)
• Strong written and verbal communication skills
• Comfortable with technology, reporting tools, CRMs, spreadsheets, and dashboards
• Ability to assess performance and translate data into actionable insights

Mindset & Work Style

• Proactive, not reactive
• Detail-oriented without losing sight of the bigger picture
• Comfortable being accountable for outcomes
• Able to operate independently while keeping leadership fully informed

Compensation & Growth

• Compensation Range: $2,000–$3,000 USD per month, commensurate with experience and demonstrated capability
• This position offers long-term growth opportunities for high performers, including expanded responsibility, increased compensation over time, and the ability to play a key role as EVA continues to scale.