CISCO Engineer - Voice/ Call manager

New Era Technology; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A tech company is looking for a Senior Unified Communications Engineer in Salvador, Brazil. The role requires over 7 years of experience in enterprise voice, strong hands-on skills with Microsoft Teams Phone and Cisco systems, and fluency in English. This position involves designing and implementing voice solutions for global clients while providing tier 3 support. A full-time remote role with a gross salary in BRL is offered, accompanied by benefits.

Serviços

Benefits

100% Remote work

Qualificações

• 7+ years of experience in Unified Communications / Enterprise Voice.
• Strong hands-on experience with Microsoft Teams Phone and Cisco Voice.
• Fluent English (spoken and written) is mandatory.

Responsabilidades

• Design, implement, and support Microsoft Teams Phone solutions.
• Lead and support Direct Routing, Operator Connect, and Calling Plans.
• Support Cisco on-premises voice infrastructure, including CUCM.

Conhecimentos

Unified Communications / Enterprise Voice

Microsoft Teams Phone

Cisco Voice (CUCM, SIP)

Telephony fundamentals

Fluent English

Ferramentas

Microsoft Teams Phone

Cisco Call Manager

Descrição da oferta de emprego

We are seeking a Senior Unified Communications Engineer with deep expertise in enterprise voice and telephony, who can lead and support the transition from Cisco on-premises UC environments to Microsoft Teams Phone and modern CCaaS platforms. This is a hands-on senior engineering role focused on design, migration, and Tier 3 support, working in a global enterprise environment across EMEA, US, and APAC.

Required

• 7+ years of experience in Unified Communications / Enterprise Voice.
• Strong hands-on experience with :
• Microsoft Teams Phone
• Cisco Voice (CUCM, SIP)
• Solid understanding of telephony fundamentals and SIP-based architectures.
• Experience supporting or implementing cloud-based telephony solutions.
• Fluent English (spoken and written) – mandatory.

Nice to Have

• Experience with Oracle SBC, Avaya, or similar platforms.
• Exposure to Contact Center solutions (Cisco UCCE, Five9, NICE CXone).
• Experience working in large enterprise or global environments.

Responsibilities

• Microsoft Teams Phone & Cloud Telephony: Design, implement, and support Microsoft Teams Phone solutions.
• Lead and support Direct Routing, Operator Connect, and Calling Plans.
• Integrate Teams Phone with SBCs and telecom providers.
• Enterprise Voice & Cisco UC: Support and maintain Cisco on-premises voice infrastructure, including Cisco Call Manager (CUCM).
• Provide Tier 3 / engineering-level support for complex voice issues.
• Contact Center & CCaaS: Support migrations of Contact Center platforms from Cisco UCCE / Five9 to NICE CXone CCaaS.
• Ensure stable SIP connectivity between telephony and CCaaS platforms.
• Execute telephony migration plans with minimal service disruption.
• Support global go-live events and post-migration stabilization.
• Collaborate with regional engineering teams and vendors worldwide.

Join Us / Benefits

• We offer : GROSS Salary in BRL under CLT Job offer - Full time Job + Benefits + 100% Remote.

Don't hesitate and share your updated resume in English with us so we can review it and have the pleasure to discuss it in more detail..

CISCO Engineer Voice Call manager • Salvador, Bahia, Brazil