Bilingual Account Coordinator

MasterPro Installs; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading service company is seeking an Account Coordinator to enhance the customer experience by ensuring seamless communication between clients and field teams. This fully remote role requires strong customer service skills and advanced English proficiency, with responsibilities that include managing schedules, handling communications, and maintaining high customer satisfaction. Ideal candidates will have over 3 years of experience in customer service roles and the ability to work independently.

Serviços

1-week PTO after the first year

Flexible work hours

Fully remote setup

Qualificações

• 3+ years in customer service roles, preferably with field-service coordination.
• Fluent in English (C1 or C2 level) and can communicate effectively.
• Must be independent and responsible, taking initiative in tasks.

Responsabilidades

• Own and enhance the customer experience, aiming for 5-star satisfaction.
• Manage calls and communications between customers and technicians.
• Schedule and confirm installations, ensuring all parties are informed.

Conhecimentos

Customer service

Task juggling

Advanced English fluency

Descrição da oferta de emprego

Are you the kind of person who thrives in the center of the action : keeping customers happy, teams aligned, and problems solved before they even arise? We’re looking for an Account Coordinator who’s proactive, detail-obsessed, and fueled by customer satisfaction.

In this role, you’ll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile from our client and customer.

What You’ll Be Doing

• Own the 5-star customer experience : satisfaction isn’t enough, we go for exceeded expectations
• Manage calls with customers and technicians, keeping the flow smooth and the tone friendly
• Schedule, confirm, or reschedule installations like a logistics magician
• Notify customers of their time windows and make sure everyone’s in the know
• Send routes and job assignments to technicians for the next day
• Call techs for ETA updates and relay real-time info to customers
• Respond to emails and assist incoming calls when needed : stay sharp and helpful
• Handle escalated situations with confidence, empathy, and a calm voice
• Maintain communication with clients and business partners to ensure alignment

What We’re Looking For

• 3+ years in customer service roles (bonus points for field-service coordination)
• Advanced English fluency (C1 or C2 level) : you’re confident on the phone and in writing
• Able to juggle tasks like a pro while staying positive and focused
• Independent and highly responsible : you don’t wait to be told, you do

Nice to Have

• Experience supporting American clients or companies
• Proven leadership in previous roles : if you’ve guided teams, we’d love to hear about it

Schedule & Setup

• Hours : 11 AM – 8 PM (California Time / PST)
• 1-hour break included
• Fully remote : work from anywhere, but your setup must support success
• 1-week PTO after the first year working with us

Tech Requirements

• A reliable computer with fast internet
• Headset with clear mic and strong audio
• A quiet space : no distractions, just action