Auxiliar De Costumer Service

Cativa Operadora; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A premier insurance agency in Brazil is seeking a Customer Service Representative to provide bilingual support for a high-volume U.S. insurance agency. This role involves assisting clients with both personal and commercial insurance queries, ensuring precision in data handling, and delivering exceptional customer service. Ideal candidates are fluent in Spanish and advanced in English, possess strong attention to detail, and are ready to learn about the insurance industry. This position offers competitive compensation and an established supportive environment.

Serviços

Competitive Compensation

Monthly Performance Incentives

Career Pathing Opportunities

Supportive Environment

Qualificações

• Fluent in Spanish and advanced English (written and spoken).
• Ability to manage complex data without making mistakes.
• Experience in call centers or US-based accounts is preferred.

Responsabilidades

• Handle communication and documentation in both Spanish and English.
• Gather detailed information for insurance applications accurately.
• Process billing tasks, renewals, and policy endorsements.

Conhecimentos

Fluency in Spanish

Advanced English

Attention to Detail

Customer Service Excellence

Tech Savvy

Descrição da oferta de emprego

Schedule: Full-Time (US Business Hours)

Industry: U.S. Personal & Commercial Insurance

Compensation: $800–$,000 USD/month + Performance Incentives

Location: Remote (Brazil)

About the Role

Elite Virtual Assistance (EVA) is hiring a Customer Service Representative in Brazil to support a high-volume U.S. insurance agency. This role covers a diverse range of needs, from standard Auto and Home insurance to complex Commercial Insurance for businesses.

This is an operations and service-focused role where you will be the backbone of the agency. You will gather sensitive information, process policy changes, and handle billing with absolute precision. Whether you are helping a family with their home insurance or a business owner with their commercial policy, you will provide professional, empathetic service that earns 5-star Google reviews.

You’ll be joining an established, high-performing team within EVA that offers an amazing work culture, strong support, and a clear path for growth and promotion.

Key Responsibilities

• Bilingual Support: Handle communication and documentation in both Spanish and English to serve a diverse client base.
• Precision Data Entry: Gather detailed information for Personal and Commercial insurance applications with a "zero-error" mindset.
• Policy Servicing: Process billing tasks, renewals, and policy endorsements (changes) accurately within the agency management system.
• Exceptional Service: Answer inbound inquiries with empathy and professionalism, turning complex insurance questions into positive customer experiences.
• Growth Support: Assist with quoting renewals and identifying opportunities for sales development to help the agency scale.
• Documentation: Record every interaction clearly and accurately in the CRM—detail orientation is the most critical part of this role.

Required Skills & Qualifications

• Language Fluency: Must be fluent in Spanish and have advanced English (written and spoken).
• Attention to Detail: A natural ability to manage complex data without making mistakes.
• Customer Service Excellence: Experience in call centers or US-based accounts is preferred.
• Fast Learner: Ability to grasp complex Commercial Insurance concepts (prior insurance experience is not required; we will train you!).
• Tech Savvy: Comfortable navigating multiple software platforms and high-volume workflows.
• Reliable Workspace: High-speed internet and a professional, quiet remote environment.

Why Work With EVA

• Competitive Compensation: $800–1,000 USD/month.
• Monthly Performance Incentives: We reward "Elite" execution.
• Established Team: Join a successful account with a great culture and proven track record.
• Career Pathing: Clear opportunities for promotions as you master the insurance industry.
• Supportive Environment: Consistent coaching and training to ensure you succeed.