Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking individuals for remote roles based in Brazil, requiring advanced English proficiency. Responsibilities include guest support via chat and phone, identifying guests' needs, and coordinating with the operations team. Candidates should have strong communication, multitasking skills, and availability for night shifts. A base salary of R$2,000.00 is offered along with a flexible schedule allowing work on evenings and weekends.

Qualificações

• Mandatory advanced English proficiency for guest support.
• Intermediate skills in using computers for daily tasks.
• Proactive and committed approach to work.

Responsabilidades

• Support guests in English via chat and phone.
• Identify and filter guest needs effectively.
• Create tasks and communicate concerns to the operations team.
• Process and register issued charges properly.
• Monitor additional services requested by guests.
• Schedule services according to guest requests.
• Manage customer service channels on booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Agility

Proactivity

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)