Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible individuals for a remote position to provide guest support in English. The role involves identifying guest needs, creating tasks for the operations team, and processing charges. Candidates must be proactive, possess advanced English proficiency, and have intermediate computer skills. The job requires flexibility for shift work, including evenings and weekends, with a base salary of R$2.000.00.

Qualificações

• Must have advanced proficiency in English to support guests.
• Need intermediate computer skills for various tasks.
• Ability to work evenings, weekends, and holidays.

Responsabilidades

• Provide guest support through chat and phone.
• Identify and filter guest needs effectively.
• Communicate concerns and damages to the operations team.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Agility

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)