Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company based in Orlando is seeking responsible individuals to support clients worldwide. This remote position requires advanced English proficiency and includes various responsibilities such as supporting guests via chat and phone, identifying guest needs, and processing additional services. Candidates must be proactive with strong communication and multitasking abilities. Compensation begins at R$2,000.00 per month for night shifts with applied flexibility during daylight saving adjustments.

Qualificações

• Advanced English proficiency is mandatory.
• Intermediate computer skills are necessary.
• Proactive attitude and strong commitment are expected.

Responsabilidades

• Support guests in English through chat and phone.
• Identify guest needs and filter requests.
• Communicate concerns to the operations team.
• Process and register charges issued.
• Monitor additional services requested by guests.
• Schedule services according to guest requests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)