Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company seeks candidates for a remote position based in Brazil. Responsibilities include providing guest support in English through chat and phone, identifying guest needs, and communicating issues to the operations team. Applicants should possess advanced English proficiency, intermediate computer skills, and strong multitasking abilities. The position requires evening, weekend, and holiday availability. Competitive salary of R$2,000.00 and night shifts will apply.

Qualificações

• Proficiency in English is mandatory for guest support.
• Must be able to handle multiple tasks efficiently.
• Availability to work evenings and weekends.

Responsabilidades

• Provide guest support via chat and phone in English.
• Identify and filter guest needs to ensure satisfaction.
• Communicate issues and damages to the operations team.
• Process any charges issued to the guests.
• Schedule additional services as requested by guests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)