Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation rental management company is seeking individuals for a remote guest support role in Brazil. Candidates must have advanced English proficiency to effectively assist guests from various countries. The job involves identifying guest needs, scheduling services, and managing communications with the operations team. A proactive attitude and strong multitasking skills are essential. The position offers a base salary of R$2,000 and requires night shifts with varying schedules. This is a full-time role with one day off per week.

Qualificações

• Mandatory advanced English proficiency for guest support.
• Basic computer skills are necessary for processing requests.
• Proactive approach and strong communication are essential.

Responsabilidades

• Provide guest support via chat and phone.
• Identify and address guest needs effectively.
• Communicate issues to the operations team.
• Process and register charges accurately.
• Monitor additional services requested by guests.
• Schedule services based on guest requests.
• Manage customer service channels effectively.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)