Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking individuals for a remote position based in Brazil. This role involves providing guest support in English and requires advanced proficiency in English. Candidates must have good computer skills, be proactive, and possess strong communication and multitasking abilities. The position includes night shifts and offers a base salary of R$2.000,00, with one day off per week. Ideal candidates should be available to work flexible hours, including weekends and holidays.

Qualificações

• Ability to effectively support guests in English via chat and phone.
• Strong problem-solving skills to filter guest needs.
• Experience in working during evenings, weekends, and holidays.

Responsabilidades

• Provide guest support in English through chat and phone.
• Identify guest needs and communicate with the operations team.
• Process and register issued charges as necessary.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity and commitment

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)