Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking remote customer support staff from Brazil. Candidates must have advanced English skills to assist guests through chat and phone. Responsibilities include identifying guest needs, communicating with operations, and managing service requests. The role involves night shifts from 6:00 PM to 2:20 AM, with a competitive base salary of R$2.000,00. Proactive and responsible individuals looking for long-term employment are encouraged to apply.

Qualificações

• Advanced English proficiency is mandatory.
• Intermediate computer skills are necessary.
• Ability to work on evenings, weekends, and holidays.

Responsabilidades

• Provide guest support in English through chat and phone.
• Identify and filter guest needs effectively.
• Communicate tasks and concerns to the operations team.
• Process and register any charges issued to guests.
• Monitor additional services requested by guests.
• Schedule services according to guest requests.
• Manage customer service channels on booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)