Atendente de A&B

Hilton Worldwide, Inc.; Rio de Janeiro; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Hilton Worldwide, Inc. is seeking a Food and Beverage Attendant for their Copacabana location in Rio de Janeiro. The role involves delivering high-quality service in restaurants, bars, and cafes, emphasizing exceptional guest experiences. Ideal candidates must showcase stellar customer service skills, attention to cleanliness, and knowledge of food hygiene.

Qualificações

• Excellent communication skills in the local language.
• Previous food hygiene experience.
• Experience with electronic ordering systems.

Responsabilidades

• Receive orders and serve customer requests.
• Keep service area clean and tidy.
• Answer Guest queries in a polite manner.

Conhecimentos

Customer service

Communication

Teamwork

Flexibility

Food hygiene knowledge

Cash handling

Knowledge of alcoholic beverages

Electronic ordering systems

Descrição da oferta de emprego

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Job Description

Job Number:

Work Locations

Work Locations

: Hilton Copacabana Rio de Janeiro Av. Atlântica, 1020 - Copacabana Rio de Janeiro 22010-000

A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.

A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.

What will I be doing?

As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

• Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer Guest queries in a polite and helpful manner

What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Friendly, positive, energetic disposition
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy, in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Excellent communication skills in the local language
• Flexible, reliable, and responsive to a range of work situations
• Prepared to manage a variety of customer types, inquiries, and complaints
• Knowledge of alcoholic beverages and mixing of drinks
• Previous food hygiene experience
• Electronic ordering systems experience
• Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!