Associate Technical Operations Engineer

Roman Health Pharmacy LLC; São Paulo; Híbrido; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

A leading global fintech company is seeking a TechOps professional to troubleshoot technical issues and ensure platform reliability. You'll be part of a diverse team, using tools like DataDog and AWS, providing essential support to maintain our systems. The job includes a hybrid working model of three days on-site and offers a comprehensive benefits package, including health insurance, meal vouchers, and a professional development budget.

Serviços

Hybrid working

30-day holiday allowance

Learning and Development budget

Life insurance

Health insurance

Meal vouchers

Enhanced Family Leave

Transportation Voucher

Gym membership

Mental Health Platform

Pet-friendly office

Qualificações

• Problem-solving mindset with a learning-first approach.
• Strong written/spoken English communication skills.
• Willingness to join a 24/7 shift rotation covering weekends.

Responsabilidades

• Use documented runbooks to resolve technical and security issues swiftly.
• Utilize tools like Datadog to track systems and respond to alerts.
• Utilize the Incident Management system to promptly report customer-impacting incidents.
• Collaborate with Security and Engineering teams to support safe operations.
• Learn how products, systems, and operations work.

Conhecimentos

Problem-solving mindset

Security awareness

Curiosity for systems

English communication skills

Collaborative attitude

Adaptability

Ferramentas

DataDog

Jira

AWS

Kubernetes

Docker

Java

Kotlin

Bash

Python

Terraform

GitHub Actions

Descrição da oferta de emprego

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose

Be the hero for our high-value clients and a guardian of our platform's reliability and security. As a first-responder on our elite 32-person TechOps team, you'll troubleshoot technical issues, master modern tools, and collaborate with experts across Engineering, Security, Product, and Support. This is your launchpad into fintech and platform development, with strong support to help you grow, build your skills, and progress into broader technical roles over time.

What You’ll Be Doing

• Be the first line of defence: Use documented runbooks to resolve technical and security issues swiftly and accurately.
• Monitor and act: Utilize tools like Datadog to track systems and respond to alerts. Focus on identifying genuine issues, minimise noise by filtering out non‑critical or repetitive alerts, and elevate when necessary to help the team stay focused.
• Escalate smartly: Utilize the Incident Management system to promptly report customer‑impacting incidents and anomalies. Ensure that you flag them to the relevant stakeholders or teams beyond your own, when appropriate.
• Collaborate cross‑functionally: Work with Security and Engineering teams to support safe, reliable operations. Share timely updates, follow guidance, and contribute to solutions when possible.
• Grow expertise: Learn how PPRO’s products, systems, and operations work so you can respond faster and with greater accuracy.

You’ll Need

• Problem‑solving mindset with a learning‑first approach.
• Security awareness in operational contexts.
• Curiosity for systems, monitoring, and modern tooling.
• Strong written/spoken English communication skills.
• Collaborative attitude and adaptability.
• Willingness to join a 24/7 shift rotation covering weekends.

Technologies You’ll Use & Learn

• You’ll get hands‑on experience with industry‑leading tools like DataDog, Jira, AWS, and more. Don’t worry if you haven’t used them all before, we’ll support you in learning as you go.
• Cloud & Infrastructure: AWS, Kubernetes, Docker
• Monitoring & Observability: DataDog
• Incident & Ticketing Tools: PagerDuty, JIRA
• Languages & Scripting: Java, Kotlin, Bash, Python
• Event‑Driven Systems: SQS, SNS, Kinesis
• Infrastructure as Code & Automation: Terraform, Terragrunt, GitHub Actions
• Security & Networking: Container and firewall best practices

What we offer:

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.

Learning and Development - We offer a 3,000 BRL annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on‑the‑job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including life insurance, health insurance + dental plan and travel insurance.

Meal vouchers - BRL 54/ day - Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers. You will also have the choice between meal allowance, supermarket voucher or both (splitting the total value in two)

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Transportation Voucher - we will cover your costs of commute!

Gym membership - PPRO helps contribute toward the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

New Value (Deals & Coupon Platform) - Get attractive discounts to restaurants, stores and events

Mental Health Platform - We’ve teamed up with a top well‑being platform to provide one‑on‑one therapy, chat therapy, therapist‑led courses, guided meditations, and more.

SESC - private institution that makes available Education, Health, Culture and Recreational programs and events and provides Social Assistance to our employees and their dependents.

Pet‑friendly office - Because work is better with your paw‑tners by your side

Our Principles:

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent.

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.