Associate Linux Support Engineer

Canonical; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading open-source technology firm is seeking a remote Associate Linux Support Engineer. The role involves providing top-notch technical support for cloud, desktop, and IoT environments. Responsibilities include problem qualification, customer advocacy, and contributing to knowledge bases. The ideal candidate will have a background in technical fields, strong communication skills, and experience in Linux troubleshooting. This position offers a flexible work environment and opportunities for professional growth.

Serviços

Performance-driven bonus

Personal development budget

Annual compensation review

Flexible work environment

Travel opportunities

Qualificações

• Exceptional academic track record from high school and university.
• Confidence to exchange feedback and share ideas.
• Ability to learn quickly and thrive on change.

Responsabilidades

• Provide technical support for employees remotely.
• Act as an internal customer advocate.
• Contribute to knowledge base articles and communications.

Conhecimentos

Linux troubleshooting

Communication skills

Problem-solving

Adaptability

Attention to detail

Formação académica

Undergraduate degree in a technical subject

Ferramentas

Linux server administration

Programming fundamentals

Cloud computing concepts

Descrição da oferta de emprego

Associate Linux Support Engineer

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is used worldwide in public cloud, data science, AI, engineering innovation and IoT. The company is pioneer of global distributed collaboration with colleagues in 75+ countries and offers almost all roles to be remote.

Overview

You will work as a globally remote Associate Linux Support Engineer, delivering an outstanding technical support experience across cloud, desktop and IoT stacks. You will be accountable for problem qualification, full resolution, and customer advocacy while maintaining knowledge base articles and participating in a regular weekend working rotation.

Responsibilities

• Work from your remote home office to provide technical support for employees.
• Be available to take ownership of new cases via telephone, email and web.
• Act as an internal customer advocate, keeping them updated in a timely manner.
• Handle each support case according to the Service Level Agreement (SLA) with the highest possible customer satisfaction.
• Contribute new knowledge base articles and maintain existing ones.
• Draft and distribute technical notices for internal and external communication.
• Prioritise work to accomplish the most important and urgent tasks first.
• Maintain regular communication and information exchange with the rest of the team, locally and remotely.
• Identify and suggest opportunities to provide a better service.
• Participate in a regular weekend working rotation.

Qualifications

• Exceptional academic track record from high school and university or an alternative compelling narrative about an independent path.
• Undergraduate degree in a technical subject or comparable experience.
• Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback and share ideas without hesitation.
• Track record of going above‑and‑beyond expectations to achieve outstanding results.
• Experience with Linux troubleshooting (collecting logs, stack traces, editing configuration files).
• Basic hands‑on experience on two or more of:
  • Linux server administration
  • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C/C++, Go)
  • Networking (bonding, firewalling, bridging, switching, NFS tuning, MTU issues)
  • Virtualisation / Cloud computing concepts (provisioning, monitoring, orchestration)
• Ability to learn quickly, thrive on change and handle the pressure of a customer‑facing job.
• Strong written and verbal English communication skills.
• Appreciative of diversity, polite and effective in a multi‑cultural, multi‑national organisation.
• Result‑oriented, with a personal drive to meet commitments.
• Ability to travel internationally twice a year, up to two weeks for company events.
• Background check will be performed.
• Nice‑to‑have: experience supporting virtualised environments (KVM, VirtualBox, VMWare), other open‑source desktop technologies, and active contribution to open‑source projects or forums.

Benefits

• Geographical‑location based compensation worldwide, with annual reviews.
• Performance‑driven annual bonus or commission.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and recognition rewards.
• Annual holiday leave, maternity and paternity leave.
• Employee Assistance Programme.
• Priority Pass and travel upgrades for long‑haul company events.
• Distributed work environment with twice‑yearly team sprints in person.
• Opportunity to travel to new locations to meet colleagues.

Equal Opportunity Statement

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.