Associate Customer Engagement Manager (Hybrid)

Lexisnexis Risk Solutions; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A risk assessment partner in São Paulo is seeking a Customer Engagement professional to manage and optimize existing customer relationships for its RiskNarrative platform. The role involves working cross-functionally with teams and delivering exceptional customer experiences. Candidates should have strong customer engagement skills, technical experience with APIs and SQL, and fluency in Portuguese, as well as proficiency in Spanish. This role offers a hybrid work model.

Qualificações

• Experience in customer engagement or success roles managing technical projects.
• Exceptional technical or analytical experience with APIs and SQL.
• Expert customer relationship skills with a client-first approach.

Responsabilidades

• Deliver an outstanding customer experience maximizing value from RiskNarrative.
• Manage a portfolio of customers ensuring all deliverables are met.
• Identify optimisation areas through data analysis and present insights.

Conhecimentos

Customer engagement

SaaS platforms

SQL

APIs

Problem-solving

Fluent in Portuguese

Spanish proficiency

Descrição da oferta de emprego

Contract Type: Regular Schedule: 40 Job ID: R

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk.

Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.

Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering / Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

The Team

The Customer Engagement team acts as a centre of excellence for the LexisNexis RiskNarrative product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle.

RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.

About the Role

You will support the ongoing management and optimisation of existing customers of RiskNarrative.

You will be responsible for the coordination and delivery of technical and operational activity.

This involves working cross-functionally with Sales, Product Management, Software Engineering, Professional Services and Support.

This is a Hybrid work model.

Responsibilities

• Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
• Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
• Being an expert in RiskNarrative's product suite and bespoke customer use cases to provide valuable insight and guidance
• Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
• Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
• Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
• Leading regular configuration, optimisation, training and delivery projects
• Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
• Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders

Requirements

• Have experience in a similar role (customer engagement / success / SaaS platforms), managing technical projects
• Have exceptional technical or analytical experience, confident working with APIs, SQL, etc.
• Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
• Have problem-solving and investigative skills with high attention to detail
• Able to handle multiple streams of work simultaneously
• Able to react well to rapidly changing requirements with a positive attitude
• Able to meet deadlines while delivering an exceptional customer experience
• Having experience working in the financial crime & fraud sector is beneficial, however not essential
• Fluent in Portuguese and full working proficiency in Spanish

We are committed to providing a fair and accessible hiring process.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

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Equal Opportunity

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