Assistente Administrativo

IBM; Hortolândia; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading consulting firm in São Paulo seeks a dedicated professional for its Client Innovation Centers. The role focuses on providing operational support and ensuring high-quality service delivery, requiring strong analytical and communication skills. Candidates should have an Associate's Degree and be pursuing a Bachelor's degree in relevant fields. Flexibility to work shifts, including weekends, is essential.

Qualificações

• Strong attention to detail and ability to identify patterns.
• Good communication skills for interacting with clients.
• Ability to work well within a team dynamic.

Responsabilidades

• Process analytical operations support services for clients.
• Ensure delivery of high-quality service based on client parameters.
• Implement changes to procedures to improve service.

Conhecimentos

Analytical skills

Communication skills

Team collaboration

Formação académica

Associate's Degree/College Diploma

Bachelor's degree in progress

Descrição da oferta de emprego

Overview

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Role And Responsibilities

Responsible for processing analytical operations support services for various areas of the client. Aim to achieve the agreed-upon business objectives in all related tasks. Ensure the delivery of high-quality service focused on the quality parameters defined by our client, aiming for end-customer satisfaction. Propose and implement changes to procedures and controls. Implement the requested services with quality and ensure the best delivery within the agreed-upon timeframe regarding the processes associated with their responsibilities and the overall team objectives. Availability to work flexible hours (until 11 PM) and a weekly shift schedule that includes weekends.

Preferred Education

Associate's Degree/College Diploma

Required Technical And Professional Expertise

Analytical skills, paying attention to details and patterns, and demonstrating logical and observant reasoning to identify areas for improvement and development. Good written and spoken communication skills for client interaction. Ability to work as part of a team, striving for a dynamic of cooperation and collaboration. Bachelor's degree or in progress in fields such as Business Administration, Accounting, Law, Technology, Engineering, and related fields.

Preferred Technical And Professional Experience

• Apply communication and organizational skills: Communicate effectively and clearly in a multicultural environment
• Develop and meet deadlines using organizational skills
• Apply knowledge of the client's administrative processes to service delivery
• Understand the Service Level Agreement, metrics, reports, credits, penalties, internal organizational policies, and standards applicable to the development of customer support processes
• Apply practical knowledge of the client's administrative strategies to adapt existing internal policies, procedures, and deliverables to meet changing client requirements, market conditions, or IBM's continuous process improvements.