Application Support Engineer

Luxoft; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading IT services company is looking for a Technical Support Engineer to manage product support for customers in the LATAM region. This role requires 6+ years of tech support experience, strong Linux and SQL skills, and proficiency in Portuguese, Spanish, and English. Responsibilities include troubleshooting, assisting with installations, and providing technical guidance. The position offers opportunities for travel and professional growth in a dynamic international environment.

Qualificações

• 6+ years of experience in Technical Support is required.
• Proficiency in Linux/Unix and comfort with terminal commands.
• Ability to write SQL queries for data analysis.

Responsabilidades

• Investigate complex production issues and analyze logs.
• Validate technical tasks and ensure data integrity.
• Assist with release management and deployment readiness.

Conhecimentos

Technical Support

Linux/Unix Proficiency

SQL Knowledge

Scripting Basics

QA/Engineering Mindset

English (Upper-Intermediate B2)

Learning Agility

Formação académica

Bachelor's degree in Computer Science or related field

Descrição da oferta de emprego

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Project Description

• Building a risk applications and tools for innovative international top-tier hedge fund from the ground up, comprising the systems for traders, pre-trade checks and analysis, risks and limits management, reports of trading activities, FIX connectivity, market data providers connectivity (e.g. Bloomberg B-pipe), etc.

Responsibilities

• Deep Dive Troubleshooting (L3) - Investigate complex production issues. Analyze Unix logs, query databases (SQL), and trace order flows to identify root causes. You solve problems, not just elevate them.
• Technical QA & Testing - Validate technical tasks where standard QA teams might struggle. Test backend logic, data integrity, and complex trading scenarios (e.g., FIX message routing) before they hit production.
• Release Management - Assist with managing the release cycle, ensuring artifact preparation and readiness for the Prod deployment.
• Automation & Scripting - Write / maintain scripts (Bash/Python) to automate routine checks, monitoring alerts, and data processing. We want to reduce manual toil.
• Technical Analysis - Translate business requirements into technical specs. You will help bridge the gap between non-technical Business Analysts and Java Developers.

Mandatory Skills Description

• 6+ years pf exp in Tech Support
• Linux/Unix Proficiency - Comfortable working in the terminal (grep, awk, tail, navigating file systems).
• SQL Knowledge - Able to write queries to select, join, and analyze data (MySQL or similar) to verify system behavior.
• Scripting Basics - Ability to read and write scripts in Python or Bash for automation tasks.
• QA/Engineering Mindset - You verify things thoroughly. You ask "what if?" and try to break the system before the traders do.
• English - Upper-Intermediate (B2) or higher. Clear written and verbal communication is a must.
• Learning Agility - Ready to learn the Financial Domain (Trading, Orders, Allocations) and FIX protocol rapidly.

Technical Support Engineer-LATAM

Responsibilities

• Responsible for product technical support for customers in the LATAM region including remote assistance and on-site support.
• Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation.
• Track and solve problems occur during product use, and collaborate with the R&D or quality team at headquarters.
• Assist sales and project teams in providing pre-sales technical support, solutions presentation and engaging in technical discussion with customers.
• Provide regular product training and technical guidance to customers.
• Draft technical documents, case summaries and problem analysis reports.
• Play a key role in project implementation for LATAM region not limited to the implementation of technical solutions and delivery support.
• Participate in technical upgrade testing and provide feedback on product localization adaptation.

Qualifications

• Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields is preferred.
• Candidate with mining experience will be an advantage.
• Proficient in Portugese, Spanish, English, with fluent written and oral communication skills (advantage if you can read and write Chinese).
• Familiar with Linux systems, basic network knowledge, remote debugging tools and other technologies.
• Excellent customer communication skills, problem analysis abilities, customer centric mindset.
• Able to be travel overseas and be away from home for extended period.