Analyst, Account Management

Mastercard; São Paulo; Presencial; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A leading global payment technology company in São Paulo is seeking a Sales Analyst to support Account Managers in addressing customer inquiries and identifying business opportunities. The ideal candidate should possess strong communication skills, be fluent in English, and have a passion for customer experience. Responsibilities include collaborating with internal teams and participating in business conversations. This role offers an engaging environment for motivated individuals.

Qualificações

• Ability to manage multiple projects and activities effectively.
• Excellent verbal and written communication skills.
• Fluent English.
• Prior experience in the Sales area is a plus.

Responsabilidades

• Support Account Managers in addressing customer inquiries.
• Identify business opportunities and deliver tailored solutions.
• Learn Mastercard strategy and participate in business conversations.

Conhecimentos

Problem-solving

Communication skills

Initiative

Teamwork

Customer relationship management

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descrição da oferta de emprego

Overview

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Account Management Overview

The Sales Excellence team is looking for a Sales Analyst to provide cross support to our Account Managers, consistently learning and problem-solving. Our team works with a Hub of analysts that are allocated by portfolio and by type of activity.

The ideal candidate is passionate about the customer experience journey, highly motivated, self-learner, intellectually curious and interacts well with other areas.

Role

• Work collaboratively across multiple internal teams to support the Account Managers to address a variety of customer inquiries
• Partner with our customers to identify business opportunities, solve problems, and deliver solutions
• Learn about the Mastercard strategy and solutions
• Participate in business conversations internally and externally
• Assist the Account Managers in their daily routines with our customers
• Understand business and market dynamics, Mastercard’s product and service specifications and applications, and customers’ strategies and needs in order to identify opportunities and support the Sales Team to design tailored solutions which meet the customer’s needs.

All About You

• Always look for potential solutions to solve problems
• Display a high degree of initiative & agility
• Demonstrate passion about learning and thrive in a fast-paced environment
• Be a strong team player, resilient and able to work autonomously
• Build strong relationships with internal and external customers and identify opportunities that solve their pain points

Experience and Skills needed

• Ability to deal with multiple projects and activities
• Have excellent verbal and written communication skills
• Advanced Word, Excel, and PowerPoint skills
• Fluent English
• Prior experience in the Sales area is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.