Analista PL Customer Service - Brasília/DF

Mondelēz International; Brasília; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A multinational food company is looking for a dedicated customer service professional in Brasília to manage customer portfolios and enhance satisfaction. Responsibilities include resolving complaints, achieving service targets, and analyzing data for decision-making. Ideal candidates will have a background in fast-moving consumer goods and strong analytical and communication skills. This role offers the chance to develop relationships cross-functionally and contribute to business objectives.

Qualificações

• Experience in customer service and logistics.
• Experience in fast-moving consumer goods or consumer packaged goods.
• Proven track record in achieving service and performance targets.

Responsabilidades

• Manage customer portfolio as the main contact.
• Resolve customer complaints and disputes.
• Achieve service targets through collaboration with teams.
• Report on KPIs and improvement initiatives.
• Analyze customer data to drive decision making.

Conhecimentos

Customer orientation

Strong analytical skills

Problem-solving skills

Strong influencing skills

Communication skills

Proactive thinking

Flexibility

Ferramentas

SAP

MS Office

Descrição da oferta de emprego

How you will contribute

You will:

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the order fulfilment team to report on KPIs, including root‑cause analysis and improvement initiatives
• Use customer data to monitor on‑shelf availability, depot‑to‑storeservice, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L and with customers
• Experience in fast‑moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.