Analista de planejamento de pessoal

Alfa Laval Spiral; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading industrial services company in São Paulo is seeking a Service Coordinator responsible for planning and coordinating all field service activities. The successful candidate will ensure efficient resource allocation and provide technical support to Field Service Engineers, enhancing customer satisfaction. This role requires a technical or engineering degree, advanced English, and skills in Excel and Power BI. Join us to improve operational efficiency and service delivery.

Qualificações

• Bachelor's or Technical degree in Engineering, Logistics, or related fields.
• Ability to read technical documentation including manuals and drawings.
• Advanced or fluent English for interactions with international teams.
• Advanced knowledge of Microsoft Excel and Power BI is mandatory.
• Experience with ERP - Movex is preferred.

Responsabilidades

• Plan and coordinate field service activities ensuring efficient resource allocation.
• Serve as the operational point of contact for customers.
• Prepare operational reports and performance dashboards using Power BI.
• Continuously improve customer satisfaction and support service performance.

Conhecimentos

Technical documentation reading

Advanced English

Microsoft Excel

Power BI

Formação académica

Bachelor's or Technical degree in Engineering or related field

Ferramentas

ERP - Movex

Oneservice platform

Descrição da oferta de emprego

The Service Coordinator is responsible for planning prioritizing coordinating and monitoring all field service activities for industrial (land-based) customers. This role ensures efficient allocation of technical resources structured communication with customers and complete operational support to Field Service Engineers.

Planning & Coordination

Plan prioritize and schedule all field service activities based on technical complexity urgency and resource availability;

Allocate Field Service Engineers efficiently considering competencies certifications and geographic location.

Ensure that all engineers receive the necessary documentation instructions tools spare parts and technical information before each assignment.

Ensure excellent collaboration aligned priorities and consistent communication across all departments.

Customer Experience

Serve as the operational point of contact for customers ensuring clarity regarding timelines planning and service progress.

Continuously work to improve customer satisfaction and support high NPS performance.

Apply strong technical knowledge to understand customer needs assess service requests negotiate deviations determine priorities and provide accurate technical guidance to Field Service Engineers.

Guarantee that all technical requirements and documentation are complete and aligned prior to dispatch.

Reporting & Management Support

Prepare operational reports workload analyses forecasts and performance dashboards.

Develop advanced analytics and visual dashboards using Power BI to support decision-making.

Provide insights and recommendations to the Service Operations Manager regarding resource allocation and operational efficiency.

Requirements / Qualifications

• Bachelors or Technical degree in Engineering Logistics Business Administration Industrial Production or a related field.
• Ability to read technical documentation manuals drawings and bill of materials.
• Advanced or fluent English is mandatory due to interactions with international teams.
• Advanced Microsoft Excel & Power BI knowledge are mandatory.
• ERP - Movex - experience knowledge preferred.
• Oneservice plataform utilization will be considered as a plus.

This position reports directly to the Service Operations Manager.

Key Skills

• Internship
• Accounts Receivable
• Generator
• Computer Operating
• Corporate Risk Management

Employment Type: Full-Time

Experience: years

Vacancy: 1