Analista De Negócios / Adm Salesforce Senior

buscojobs Brasil; São Paulo; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A tech company specializing in Salesforce solutions is seeking a Salesforce Admin/Developer to support security hardening initiatives. The role involves upgrading the integration between Salesforce and Zendesk, implementing role-based access controls, and ensuring data quality. The ideal candidate has 3–5+ years of Salesforce experience, strong integration skills, and must possess a Salesforce Certified Platform Developer I certification. Excellent communication skills in English are required.

Qualificações

• 3–5+ years of Salesforce experience (administration and development).
• Hands-on experience with integrations (Zendesk, MuleSoft, APIs, or similar).
• Excellent English communication skills.

Responsabilidades

• Rebuild and optimize integration logic between Salesforce and Zendesk.
• Implement and maintain role-based access control (RBAC).
• Identify, analyze, and remediate data quality gaps.

Conhecimentos

Salesforce administration

Salesforce development

Data quality management

English communication

Integration skills

Formação académica

Salesforce Certified Platform Developer I

Ferramentas

Zendesk

MuleSoft

Descrição da oferta de emprego

Salesforce Admin/Developer – Zendesk Integration & Security Hardening

Job Title: Salesforce Admin/Developer – Zendesk Integration & Security Hardening

Location: LATAM (Need to support PST timings)

Level: Mid–Senior Salesforce Developer or higher

About the Role

CriticalRiver’s Salesforce Studio is seeking a Salesforce Admin/Developer to support a CPX/Finance Security Hardening initiative. This role will focus on rebuilding the integration logic between Salesforce and Zendesk, implementing proper role-based access controls (RBAC), and remediating data quality issues related to Cases. The ideal candidate is a mid- to senior-level Admin/Developer who can combine technical integration skills with strong Salesforce configuration knowledge, while ensuring security best practices and clean, reliable case data.

What You’ll Do

• Rebuild and optimize integration logic between Salesforce and Zendesk, ensuring seamless data exchange.
• Implement and maintain role-based access control (RBAC) across Salesforce objects and case records.
• Identify, analyze, and remediate data quality gaps within Salesforce Cases (duplicate records, incomplete fields, misaligned mappings).
• Configure and maintain Salesforce core features (roles, profiles, permission sets, page layouts, flows, validation rules).
• Collaborate with Finance, CPX, and GTM teams to align business processes with security and data quality requirements.
• Troubleshoot and resolve integration, access, and data-related issues.
• Ensure all implementations follow Salesforce security and governance best practices.
• Participate in Agile ceremonies to support timely delivery of workstreams.

What We’re Looking For

• 3–5+ years of Salesforce experience (administration and development).
• Hands-on experience with integrations (Zendesk, MuleSoft, APIs, or similar).
• Strong skills in Salesforce profiles, roles, permission sets, and data access controls (RBAC).
• Solid development/configuration experience with Apex, Lightning Web Components (LWC), and Flows.
• Proven background in data quality management and remediation.
• Excellent English communication skills with ability to work across distributed teams.
• Nearshore availability (LATAM strongly preferred).
• Salesforce Certifications – required:
• Salesforce Certified Platform Developer I
• Preferred: Salesforce Advanced Administrator, Platform Developer II, Integration Architecture Designer