Analista De Atendimento Ao Cliente Sênior

Te Connectivity Corporation; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global technology company in São Paulo, Brazil, seeks a Customer Service professional to support management with client interactions and project monitoring. This role involves administering client portfolios, analyzing EDI, and improving departmental processes. Ideal candidates should possess strong communication skills and a proactive approach to client relations. The position allows for travel between 10% to 25% and is integral to enhancing customer satisfaction and operational efficiency.

Responsabilidades

• Support management in escalation and meetings with local and international clients.
• Propose and seek to implement improvements in the department.
• Monitor ongoing projects in the Customer Service sector.
• Review processes in the area.
• Administer client portfolios in SAP.
• Follow up with planning, shipping, importing, and quality.
• Communicate with clients.
• Manually place orders in the system.
• Compare order portfolios.
• Monitor orders shipped outside of lead time and communicate with clients.
• Update and track KPIs.
• Analyze EDI.

Descrição da oferta de emprego

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

What You Will Do

• Support management in escalation and meetings with local and international clients.
• Propose and seek to implement improvements in the department.
• Monitor ongoing projects in the Customer Service sector.
• Review processes in the area.
• Administer client portfolios in SAP.
• Follow up with planning, shipping, importing, and quality.
• Communicate with clients.
• Manually place orders in the system.
• Compare order portfolios.
• Monitor orders shipped outside of lead time and communicate with clients.
• Update and track KPIs.
• Analyze EDI.

Location & Logistics

• Location: BRAGANCA PAULISTA, SP, BR
• City: BRAGANCA PAULISTA
• State: SP
• Country / Region: BR
• Travel: 10% to 25%
• Function: Customer Service