ACES - Fulfillment Center Learning Manager, Amazon Customer Excellence System (ACES)

Amazon; Cajamar; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A top logistics company in Cajamar, Brazil, is seeking a Learning Manager for its Fulfillment Centers. This role focuses on the development and implementation of training programs, ensuring quality training for associates. Candidates should have experience in program management, data analysis, and a strong ability to drive improvements. An MBA or Master’s degree is preferred. You will lead a team of trainers and oversee training success metrics, contributing to operational excellence.

Qualificações

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results.
• Experience in program or project management.

Responsabilidades

• Being a Subject Matter Expert (SME) on all operational processes.
• Creating end-to-end training programs.
• Overseeing content creation and continuous updates.
• Performing audits to ensure training adoption.
• Creating metrics that measure the program's success.

Conhecimentos

Data analysis

Program management

Effective communication

Formação académica

MBA or Master's degree

Descrição da oferta de emprego

Description

As a Learning manager for Fulfillment Centers (FCs), you will be the guardian of quality training at Earth's most customer-centric company! More specifically, you will be responsible for the creation and adoption of associate Training content and programs at Amazon's First Mile network.

As a Program Manager, you will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, structure, and content. You will oversee a team of field trainers to ensure the continued training and ops excellence of our associates and leaders at FC operations around the country.

Key job responsibilities

Your core activities and responsibilities include:

• Being a Subject Matter Expert (SME) on all operational processes;
• Creating end-to-end training programs;
• Overseeing content creation and its continuous update;
• Performing audits to ensure continuous training adoption;
• Creating and reporting appropriate metrics that measure the program's success and adoption rates, per Amazon's standard processes;

A day in the life

You will be working closely with all Ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work. You will be responsible for associate training, including onboarding on- and off-peak.

About the team

The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.

Basic Qualifications

• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in program or project management

Preferred Qualifications

• Experience leading process improvements
• MBA, or Master's degree

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