Account Manager For Multinationals, Brazil

Allianz Trade; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global insurance firm is seeking an experienced Account Manager in São Paulo, Brazil. The role involves managing client relationships and the strategic implementation of programs in a hybrid working model. Candidates should have advanced knowledge of the credit insurance industry and proven client management skills. This full-time position offers the opportunity to drive portfolio growth and customer satisfaction through effective negotiation and coordination of international teams.

Qualificações

• Advanced knowledge of credit insurance industry, products, and regulations.
• Expert in managing large client portfolios on a global basis.
• Ability to negotiate effectively to achieve results.

Responsabilidades

• Reach targets of portfolio growth and quality.
• Ensure proper implementation of programs.
• Manage relationships with clients and brokers.

Conhecimentos

Client management

Negotiation skills

Team coordination

Credit insurance knowledge

Networking

English proficiency

Ferramentas

MS Word

Excel

Descrição da oferta de emprego

Allianz Trade for Multinationals (AZTMNC) is looking for an Account Manager to join our Commercial team.

This position is based in Brazil.

Role

The Account Manager position within Allianz Trade for Multinationals (AZTMNC) is a hybrid role.

As a Program Manager, you are responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program.

And as a Managing Insurer, you manage the relationship and commercial activity for a portfolio of clients where another Multinationals team provides the strategic lead.

You report to the Regional Account Director.

Main tasks

As an Account Manager, your missions are

• To reach targets of portfolio growth and quality

As Program Manager

• Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co‑ordination of World Agency teams both domestically and overseas.
• Secure ReneMNCl by delivering the correct balance of customer need with EHMNC business targets and metrics, identify cross and up‑selling opportunities, ensure proper pricing and propose consistent terms and conditions during reneMNCl, according to Cuw authority rules and guidelines (contribute to BUC)
• Perform Amendment on existing programs / policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.
• Review and analyse and implement transfers requests from EHBUs to EHMNC

As Managing Insurer

• Responsible for implementing and issuing the policy at local level
• Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA
• Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid term amendment requests
• To take personal responsibility for the implementation of group‑wide quality of service standards
• Service customers based on guidelines of Operational Manual
• Comply with account management standards in regards to AZTMNC processes, business rules and systems.
• Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in order to propose a broad customer centric service, as well as other AZTMNC Account Mgt Teams and AZTMNC Central Team

As Program Manager

• Be the main contact person with the Broker and client program management teams

As Managing Insurer

• Interact with broker and client as directed by Program Manager

Future Challenges

• Deliver, through an excellent organisation of the customer relationship and first class execution, long‑term profitability, high customer satisfaction rating (NPS) translated into high retention performance.
• Identify new cross and up selling business opportunities, build and execute plans to convert these opportunities
• Support the transition to One MNC (BT) in the Region

Knowledge / Experiences / Competencies required

• Advanced ability to manage and co‑ordinate large global / remote teams to achieve objectives
• Advanced knowledge of the credit insurance industry, products and regulations
• Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service
• Advanced ability to work to strategy guidelines to successfully achieve portfolio reneMNCl
• Advanced ability to up and cross sell products during customer interactions to achieve growth targets
• Competent ability to build extensive networks with close contacts to market players and opinion leaders
• Competent knowledge of claims methodologies and the impact of policy conditions
• Expert ability to negotiate with customers in order to achieve results
• Competent ability to operate in a matrix structure
• Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems
• Advanced knowledge of written and spoken English

Allianz Trade for Multinationals (AZ Trade for MNC) is an Allianz Trade division serving Multinational clients, i.e. top‑tier clients with contracts covering different geographies worldwide.

AZ Trade for MNC offers these major clients a range of solutions including the creation of worldwide so‑called "programs" gathering policies for all countries covered around the world.

Job Level

Professional

Location

Sao Paulo, BR

Area of Expertise

Sales & Distribution

Unit

Allianz Trade

Employing Entity

Euler Hermes Serviços de Gestão de Risco

Job Type

Full‑Time

Remote Job

Hybrid working

Employment Type

Permanent