Account Coordinator

Caterpillar; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading machinery manufacturer in São Paulo is seeking a full-time role focusing on customer inquiries, providing service, and administrative support to sales teams. Candidates must hold a Bachelor’s degree and be proficient in English, with Spanish as a plus. The position requires on-site work five days a week, offering comprehensive benefits including medical and dental plans, private pension, and more. Candidates are encouraged to apply directly via the company's official career channels.

Serviços

Medical plan

Dental plan

Medicines reimbursement

Psychological support

Private pension plan

Profit share

Transportation

Life and personal insurance

Extended maternity and paternity leave

Qualificações

• Pre-advanced English proficiency is required.
• Intermediate Spanish is a plus.

Responsabilidades

• Respond to customer inquiries and provide customer service.
• Perform general administrative duties for sales teams.
• Maintain database and update records of contacts and orders.
• Monitor and track the status of orders.
• Support the order-to-delivery process.

Conhecimentos

Customer Focus

Effective Communication

Account Management

Formação académica

Bachelor's degree

Ferramentas

Microsoft applications

CMOPS / SAP

Descrição da oferta de emprego

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you become part of a global team that cares about the work we do and about each other. We are problem solvers and future world builders creating stronger, more sustainable communities. We don’t just talk about progress and innovation, we make it happen with our customers where we work and live.

Caterpillar is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines, and diesel‑electric locomotives. For 100 years we’ve helped customers build a better, more sustainable world and are committed to a reduced‑carbon future.

What you will do

• Respond to customer inquiries and provide customer service regarding products and services, addressing issues related to customer orders.
• Perform general administrative duties, including maintaining files, schedules and appointments for the sales teams.
• Maintain database and update records of contacts, accounts and orders as required.
• Monitor, prioritize, and track status of orders to provide updates to customers.
• Support the order‑to‑delivery process ensuring compliance with customer/dealer requirements.

Skills

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Effective Communication: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors.

Account Management: Knowledge of account management; ability to manage day‑to‑day activities providing services support to existing clients and prioritizing tasks.

Basic requirements

• Bachelor’s degree
• Pre‑Advanced English

Top candidates will also have

• Intermediate Spanish
• Good knowledge of Microsoft applications
• Knowledge of Ordering Systems (CMOPS / SAP)

This position requires the candidate to work on‑site five days a week.

Benefits

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, legal, social and finance support program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources groups (Young Professional, Women in Networking, Lambda (LGBTQIA), Latin Group and Active in Sport)

Caterpillar reserves the right to change or modify benefits at any time subject to prior notice and in compliance with legal requirements. Benefit eligibility may vary by position and location.

Equal Opportunity Statement

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

Contact & Application

Please include a résumé in English in your profile in Workday. Check your email (including junk/spam) for updates. Use the candidate login on the career website to view application status.

Recruitment & Selection area emphasizes that it does not use personal emails or other domains to contact candidates. Available vacancies are only advertised through company’s official channels.

Open from 3 October 2025 to 12 October 2025.

Employment Details

Employment type: Full Time

Experience: Years

Vacancy: 1