2nd Level Support / Support Specialist

Würth It Brasil; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A renowned IT solutions provider in São Paulo is seeking an IT professional to manage and customize Microsoft 365 services, troubleshoot issues, and collaborate with teams for efficient solutions. The ideal candidate will have a degree in Computer Science, hands-on experience with Microsoft 365, and fluency in English. This role offers a health plan as part of the benefits package.

Serviços

Health Plan

Qualificações

• Hands-on experience with Microsoft 365 solutions is required.
• Fluent English is mandatory; knowledge of German or Spanish is a plus.
• Degree or certification in IT or related field is essential.

Responsabilidades

• Manage and customize Microsoft 365 services.
• Troubleshoot and resolve IT issues.
• Collaborate with IT teams for efficient solutions.
• Support service delivery projects.

Conhecimentos

Hybrid user/group management

Client setup via Intune

Software packaging

Intune

Microsoft 365

Fluent English

Formação académica

Degree or certification in Computer Science or related field

Ferramentas

Microsoft 365

Defender

EntraID

Exchange

Teams Phone

Descrição da oferta de emprego

Hello, candidate : )Meet our company : We are the IT of the Würth Group.

With about 2,000 highly qualified employees on all continents, we offer customized IT solutions for over 400 Würth companies worldwide.

Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level.

We pride ourselves on being a reliable partner for companies looking for a global IT solution.

Würth is a fast-growing family‑owned business with a long tradition.

Responsibilities

• Manage and customize Microsoft 365 services (Intune, Defender, EntraID, Teams Phone, Exchange).
• Troubleshoot and resolve issues with direct contact to internal business partners.
• Collaborate with IT teams and external support providers to ensure efficient solutions.
• Support service delivery projects, ensuring smooth transition to regular operations.

Qualifications

Nice to Have:

• Hybrid user / group management, client setup via Intune, software packaging.
• Security configuration with Defender, hybrid Exchange & Teams Phone management.
• Basic understanding of Azure deployment and troubleshooting.
• Familiarity with enterprise IP‑PBX systems and email signature tools.
• Knowledge of core IT infrastructure: VPN, firewalls, DNS, DHCP, ICMP, etc.

Requirements and Differentials:

• Degree or certification in Computer Science or related field, with relevant experience.
• Hands‑on experience with Microsoft 365, especially Intune, Defender, EntraID, Exchange, and Teams Phone.
• Fluent English (mandatory); German or Spanish is a plus.
• Team‑oriented, solution‑driven, and committed to delivering excellent service.

Benefits

Health Plan