Jobs in Australia

As a Lifecycle Marketing Specialist, you will design and optimize multi-channel customer journeys throughout all stages of the customer lifecycle. Using segmentation, analytics, and automation, you will create data-informed, personalized experiences that drive engagement and conversion across both B2C and B2B audiences.

• Design and activate multi-channel lifecycle strategies that drive engagement and conversion.
• Create targeted customer segments based on behavior, demographics, and engagement patterns, using data to drive relevance and personalization.
• Activate automated, data-driven campaigns that deliver targeted messaging through email, SMS, WhatsApp, and other channels.
• Create requirements for technical teams to build complex journeys, audience lists, and scripting for personalization.
• Monitor and analyze lifecycle program performance, using insights to iterate and optimize strategies continuously.
• Execute A/B tests to improve engagement and conversion rates and to learn more about customers.
• Generate actionable insights from customer behavior data, identifying opportunities for improved segmentation and personalization.
• Collaborate with business teams to understand high-level strategy and translate that into lifecycle strategies.
• Report on campaign activity to stakeholders, participating in QBRs and other reporting rituals.

• 3+ years of experience in Lifecycle Marketing, CRM, or related fields.
• Strong knowledge of audience segmentation, targeting, and personalization techniques.
• Hands-on experience with marketing automation platforms (e.g., Salesforce Marketing Cloud, Marketo, HubSpot) and CRM systems.
• Proficiency in data analysis, with the ability to translate insights into actionable strategies.
• Experience in multi-channel campaigns including email, SMS, and WhatsApp.
• Strong interpersonal skills to work cross-functionally and bridge marketing objectives with technical implementation.