Customer Service Advisor

St George Bank; City of Melbourne; On-site; AUD 30,000 - 60,000; Full time

Job summary

A leading Australian bank is seeking a Customer Service Advisor in Melbourne to assist customers with their banking needs and provide exceptional service. The ideal candidate will have strong communication skills, a passion for helping others, and will thrive in a collaborative environment. Comprehensive training will be provided to ensure success in this customer-facing role. Flexible working arrangements and a supportive culture are part of the offer.

Benefits

Flexible work arrangements

Employee-only mortgage rates

Tailored learning and development opportunities

Volunteering initiatives

Qualifications

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers.
• Focus on delivering exceptional service.
• Work as part of a collaborative team environment.

Responsibilities

• Assist customers with banking needs and transactions.
• Provide tailored solutions to meet customer needs.
• Support banking products and services with training.

Skills

Communication skills

Problem-solving abilities

Time management

Teamwork experience

Job description

Overview

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services. It is a customer-facing role that requires excellent communication, problem-solving abilities, and a passion for delivering exceptional service.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday from 8:30am – 4:30pm

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

What can I earn as a Customer Service Adviser