Mobile App Developer jobs in United States

Company Description

Who are we?

In the fast-growing economies of the world, there’s a new generation of ambitious younger people eager to gain financial independence. And they’re turning to the world’s financial markets to achieve it. Exinity’s mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity and control, and which are backed by risk management tools, education - and a great customer experience.

For over 20 years, Exinity has provided leveraged trading to some two million customers through our global brands Alpari and FXTM. Now, we are adding further brands to our portfolio – with a further three planned for rollout by the end of 2022.

Exinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.

Job Description

Roles and Responsibilities :

• Provide level 2 support of our trading and non-trading systems.
• Provide out of office hours support where applicable and work in a shift Rota.
• Act as a liaison between users / traders, external customer support, and other technology groups (Product Development, Development and Engineering)
• Work with various technology teams to lead problem resolution.
• Document outages along with taking active role in Incident Management.
• Monitor, measure, analyze and report parameters constituting the technology of Exinity production trading and non-trading environments.
• Add to the monitoring infrastructure to allow more proactive detection of problems and issues.
• Monitor our trading systems, non-trading applications as well as the underlying infrastructure (i.e. OS, Server and Network)
• Identify risks and provide guidance around timing of changes and releases.
• Develop and maintain technical support documentation
• Investigation of user queries via log file and process interaction, e.g. order issues, flow breaks, booking issues and Pricing.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal or external resources.
• Working Closely with Dev Ops, QA, Dev , Infrastructure and business teams for software and scripts roll outs in using best practices from IT Service Management / ITIL
• Perform post release testing after application upgrades and / or releases.
• Interaction with Offshore teams and be able to communicate issues effectively and with clarity.
• Problem solving and diagnosis of incidents reported by L1 Team and determination of priority and scope of the issue and appropriate escalation Knowledge and Experience
• Create / enhance tools to make operational workflows more automated and less error prone.
• Identify risks and provide guidance around timing of changes and releases

Qualifications

Essential :

Desirable :

Additional Information

Benefits