Customer Support Representative jobs in United States

DESCRIPTION:

Customers Relationship Management:

• Develop Joint Business Plans (JBPs) with assigned key accounts to drive sales growth and profitability.
• Build and maintain strong, long-term relationships with existing clients.
• Ensure the timely resolution of customer complaints to maintain satisfaction and loyalty.
• Maintain an up-to-date list of existing and potential customers, regularly reviewing and updating this list.
• Prospect and acquire new customers through networking, cold calls, and lead generation.
• Understand the unique needs of each client, offering tailored solutions and services.

Sales Strategies & Execution:

• Develop and implement effective sales strategies and plans to achieve assigned sales targets and KPIs.
• Monitor sales performance regularly and adjust strategies as needed to meet sales objectives.
• Ensure the proper implementation of promotional campaigns in line with company goals.
• Ensure the distribution of MSL SKUs as per the sales plan for the assigned area.
• Ensure products are prominently displayed at customer locations and actively manage product visibility.
• Consistently meet or exceed sales targets, quotas, and performance metrics.
• Ensure full compliance with sales processes, pricing management, promotions, and merchandising standards.

Market Trends & Competitors Insights:

• Monitor market trends, competitor activities, and new product offerings in the food service industry.
• Report competitor promotions, product launches, and other market activities to inform strategic decision-making.
• Provide actionable insights to improve competitiveness and optimize sales strategies.

Stock Levels & Logistics Coordination:

• Ensure that stock levels are consistently maintained across all assigned key accounts.
• Liaise with the demand team to ensure safety stock availability and timely stock replenishment.
• Work with logistics to ensure on-time delivery and product availability, minimizing disruptions.

Cost Control & Financial Management:

• Monitor and control market damage, expiries, and product returns through effective stock rotation and placement.
• Ensure warehouse stock aging is properly managed to avoid unnecessary costs or wastage.
• Rationalize sales costs to maximize efficiency in relation to sales routes, transportation, and delivery costs.
• Follow the company's credit policies and support the collection process as per the company's financial guidelines.
• Work on the collection process according to the company's financial and sales policies.
• Assist in inventory management by ensuring effective stock rotation to reduce product expirations and damage.

Reporting & Administration:

• Ensure all required sales reports (daily, activity, settlement, etc.) are completed accurately and submitted on time.
• Maintain accurate records of all sales activities, customer interactions, and account status using company's tools or other sales systems.
• Provide regular updates and insights to the Food Service Supervisor regarding account performance, stock levels, and customer feedback.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Academic and professional qualifications:

• Bachelor's degree in any discipline (preferably in Business, Sales, Marketing, or related fields).
• Fluent in English
• Culinary certification a plus

Experience:

• Minimum 2-3 years of experience in food service sales or key account management.
• Previous experience in F&B, FMCG or food service distribution industries is preferred.
• Experience with key account management and client relationship building.
• Must maintain a valid drive license.