Front Desk & Guest Experience Specialist — Service + Sales

KOZMA & KOZMA SALON; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading salon company in Abu Dhabi is seeking a Customer Service representative to provide outstanding service and support to clients. Responsibilities include welcoming clients, managing reservations, selling products, and ensuring a memorable salon experience. Candidates should have strong communication skills, experience in customer service, and a proactive sales approach. Competitive salary and benefits, including commissions and free salon services are offered.

Benefits

Competitive Salary

Booking commission

Retail commission

Generous annual leave

Free medical provided

Free salon services

Qualifications

• Strong English speaking and writing skills required.
• Experience in customer service and sales is essential.
• Ability to handle client complaints confidently.

Responsibilities

• Provide outstanding customer service to clients.
• Check in and welcome clients upon arrival.
• Sell retail products and addons to clients.
• Process POS transactions efficiently.
• Assist with day-to-day salon operations.

Skills

Strong English Speaking

Customer service experience

Sales experience

Sales driven

Ability to deal with client complaints

Confident

Fast learner

Ability to work under pressure

Job description

A leading salon company in Abu Dhabi is seeking a Customer Service representative to provide outstanding service and support to clients. Responsibilities include welcoming clients, managing reservations, selling products, and ensuring a memorable salon experience. Candidates should have strong communication skills, experience in customer service, and a proactive sales approach. Competitive salary and benefits, including commissions and free salon services are offered.