Customer Service jobs in United Arab Emirates

Requisition ID3982-Posted -Information Technology- Job Location (country) (3) - Job Location (region) (2)

OIA Global Since its founding in 1988, OIA Global has grown into a $1 billionworld-class logistics and packaging company that employs over 1,400 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.

Summary:

This position liaises between business and technical groups and is responsible for creating documentation to ensure ongoing communication and development is clear. This role will focus primariy on creating and deploying reports that are utilized by both internal and external stakeholders. The Analyst helps ensure technical work is properly prioritized according to the priorities set by leadership and the project manager. This role serves as a primary contact coordinating user acceptance testing before and after production releases as well as production support responsibilities.

Duties and Responsibilities:

• Understand and discuss technical concepts with non-technical and technical employees
• Participate in Agile team ceremonies
• Conduct unit, system, and user acceptance testing to ensure changes meet requirements
• Lead requirement gathering sessions with users for small projects
• Document use cases and technical guidelines for assigned projects
• Resolve maintenance projects as they arisewith guidance from Senior and/or Lead Analyst
• Identify issue patterns and participate in root cause analysis and resolution
• Responsible for system monitoring, support response and support queue management for any one of OIA's applications
• Occasional support outside normal business hours

Required Skills and Abilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience leveraging both agile development and waterfall release approaches
• Experience with LEAN or other process improvement methodologies
• Experience with writing Functional and System documentation
• Knowledge of technology, vendors, services, and methodologies to build digital offerings
• Able to learn how to use flowchart and diagram tools such as LucidChart
• Familiarity with Application Integration Preferred
• Familiarity with RPA, AI, ML Preferred
• Strong leadership, team building, communication, and customer service skills
• Ability to function autonomously and use good judgment in a fast-paced, global environment
• Ability to adapt to changing priorities, shifting needs and moderate ambiguity
• Knowledge of and capable to introduce new technologies to the organization
• Ability to develop strategies for crucial solutions for the overall success of the business
• Experience in data analysis and data visualization to draw business-relevant conclusions

Education and Experience:

• 2+ years experience as a business analyst or functional analyst or a similar role
• Must have hands on experience with Oracle ERP
• Experience with Power BI,Report development and testing
• Experience with one or more of the following ERP modules - General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR) Fixed Assets (FA), Purchasing (PO), Inventory (INV), Order Management (OM)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift to 15lbs/5 kg
• Minimum to no travel required
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.