Call Center Agent

Bab Al Shams Desert Resort; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury desert resort in Dubai is seeking a Call Center Agent to manage customer interactions efficiently. The ideal candidate will have over a year of experience in hotel reservations or customer service, demonstrating strong communication and active listening skills. You'll build sustainable relationships with customers and strive to exceed expectations by delivering exceptional service. Join our team to create memorable experiences for our guests.

Qualifications

• 1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).
• Familiarity with systems and practices.
• Track record of over-achieving quota.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers' needs and provide solutions.
• Build sustainable relationships with customers.

Skills

Strong phone and verbal communication skills

Active listening

Customer focus

Ability to multitask

Education

High School Degree

Job description

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

The call center Agent will be the liaison between our company and its current and potential customers.

Key Duties And Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Experience & Educational Requirements

• High School Degree
• 1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).
• Familiarity with systems and practices
• Strong phone and verbal communication skills, along with active listening
• Track record of over-achieving quota
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.