Customer Service Agent Ground Services (Airline Industry)

Apt Resources; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment agency is seeking motivated Customer Service Agents to join an airline client's Ground Services team in Dubai. This role requires providing excellent customer service at the airport, supporting check-in and boarding procedures, and handling passenger inquiries. Candidates should have at least 1 year of experience in the airline, airport, or hospitality sectors and possess strong English communication skills. A professional appearance is also required.

Qualifications

• Minimum 1 year of experience in airline, airport, hospitality, or customer service.
• Candidates with airline-related diploma/training courses will also be considered.
• Strong English communication skills, both spoken and written.

Responsibilities

• Deliver excellent customer service to passengers at the airport.
• Support check-in, boarding, and arrival procedures.
• Handle passenger inquiries and provide solutions professionally.

Skills

Customer service

Strong English communication

Education

Airline-related diploma/training

Job description

Apt Resources is seeking motivated and customer-oriented Customer Service Agents to join our Airline client's Ground Services team in the GCC region. This role offers the chance to build a rewarding career in the aviation and customer service sector.

Key Responsibilities:

• Deliver excellent customer service to passengers at the airport.
• Support check-in, boarding, and arrival procedures.
• Handle passenger inquiries and provide solutions in a professional manner.
• Ensure smooth operations in compliance with airline service and safety standards.
• Work effectively in a fast-paced, multicultural environment on rotational shifts.

Requirements:

• Minimum 1 year of experience in airline, airport, hospitality (front office), or customer service.
• Candidates with airline-related diploma/training courses will also be considered.
• Strong English communication skills, both spoken and written.
• Professional appearance with adherence to uniform guidelines.

As Per Market Standard