Healthcare Lead Conversion Specialist (EN/AR)

Skills Hub Recruitment Solutions; Abu Dhabi; On-site; AED 111,600 - 167,400; Full time

Job summary

A healthcare recruitment agency in Abu Dhabi is seeking a Call Centre and Leads Management Officer to convert leads into satisfied patients. This role requires excellent communication skills, empathy, and strong organizational abilities. With at least 1-2 years of relevant experience, candidates will engage with potential patients, manage schedules, and ensure exceptional customer service in a dynamic environment.

Qualifications

• Min. 1-2 years in tele sales or customer service, ideally in healthcare.
• Fluent communication skills in English and Arabic.
• Ability to multitask effectively.

Responsibilities

• Engage potential patients via phone and email.
• Build relationships and understand patient needs.
• Manage appointment calendars efficiently.
• Conduct follow-up calls and emails.
• Monitor lead conversion metrics.

Skills

Tele sales experience

Customer service

Excellent communication

Empathy

Organizational skills

Adaptability

Results-driven

Teamwork

Fluency in English and Arabic

Job description

A healthcare recruitment agency in Abu Dhabi is seeking a Call Centre and Leads Management Officer to convert leads into satisfied patients. This role requires excellent communication skills, empathy, and strong organizational abilities. With at least 1-2 years of relevant experience, candidates will engage with potential patients, manage schedules, and ensure exceptional customer service in a dynamic environment.