Hotel Telecommunication & Guest Services Agent

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking a Telecommunications Agent to provide exceptional communication services. The role requires a high school diploma, strong communication and customer service skills, and familiarity with hotel management software. The ideal candidate will ensure guest queries are handled professionally, contributing to a welcoming environment. Competitive salary and opportunities for career advancement are offered.

Benefits

Competitive Salary and Compensation

Training and Development Opportunities

Health and Wellness Benefits

Employee Recognition Programs

Work-Life Balance

Qualifications

• High school diploma or equivalent is the minimum requirement.
• Strong verbal and written communication skills are essential.
• Proficiency in hotel management software is required.
• Training in customer service can enhance interactions with guests.

Responsibilities

• Receive and handle guest calls professionally.
• Maintain communication with departments for service delivery.
• Ensure queries are handled courteously to exceed expectations.
• Record long distance calls and manage guest requests.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Multilingual skills

Telephone etiquette

Education

High School Diploma or Equivalent

Post-Secondary Education in Hospitality

Hospitality Management Courses

Tools

Hotel management software

Job description

A leading hotel group in Abu Dhabi is seeking a Telecommunications Agent to provide exceptional communication services. The role requires a high school diploma, strong communication and customer service skills, and familiarity with hotel management software. The ideal candidate will ensure guest queries are handled professionally, contributing to a welcoming environment. Competitive salary and opportunities for career advancement are offered.