Customer Service Coordinator

maison d'art; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading client service firm in Dubai is seeking a Customer Service Coordinator. You will support clients by managing inquiries and ensuring seamless order processes. The ideal candidate has experience in customer service, strong communication skills, and is detail-oriented. Proficiency in MS Office and the ability to multitask effectively are essential for success in this role.

Responsibilities

• Support clients and ensure a seamless order process.
• Manage client requests and provide accurate information.
• Coordinate with internal teams until orders are completed.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Multitasking

MS Office proficiency

Problem-solving abilities

Client-focused attitude

Fluency in English

Job description

As a Customer Service Coordinator, you will play a key role in supporting clients and ensuring a seamless order process from inquiry to delivery. This role requires excellent communication, organizational skills, and attention to detail to manage client requests, provide accurate information, and coordinate with internal teams until orders are fully completed.

Skills

• Experience in customer service, sales coordination, or order management (showroom or trading environment is a plus).
• Strong interpersonal and communication skills to effectively interact with clients and colleagues.
• Solid understanding of pricing, shipping, and order fulfillment processes.
• Highly organized with excellent multitasking and prioritization abilities.
• Proficiency in MS Office and customer service/order management software.
• Attention to detail and ability to maintain accurate records and documentation.
• Strong follow-up skills and problem-solving abilities.
• Positive, client-focused attitude with professionalism under pressure.
• Ability to work independently as well as part of a team.
• Fluency in English.